Reviews (998)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex shipping needs across different geographies, product tags, and vendors. It offers customizable shipping grids and advanced rate-setting features that go beyond Shopify's basic options. The app is user-friendly and boosts operational efficiency. Customer support is highly praised for its responsiveness and effectiveness, including real-time Zoom assistance and quick problem resolution.

July 11, 2022

Sevice of app is very good. Mr. siva is very helpful and so kind for helping us out. Great service we recieved. Thank You so much for the help.
Appreciate Kudos.

skylightsrooflight
United Kingdom
About 2 years using the app
Edited December 12, 2023

I am a Grocery owner, I am very happy to have their apps for my store(Pickeasy and Shipeasy), the functions are really helpful, I can even set up a delivery by different date for different area, and also different delivery rate for the delivery.

on top of that the support team, Ms Jenifer and her co-worker from Pickeasy team are sooooo nice , always there for you, solve the problems really quick! Highly recommend!!

Hanamaru Japanese Mart
United States
About 2 years using the app
Logbase replied April 13, 2022

Thank you for the wonderful review. Glad to assist you.

November 3, 2023

Amazing support by Vindu! Had a problem and it was resolved in under 5hrs. I would recommend this app to everyone.

BIO RAW
Canada
About 2 years using the app
Logbase replied November 5, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you anytime.

Edited August 30, 2024

Siva & Nithish were both really great. They walked me through setting up complex delivery zones in the ShipEasy application. They gave me more time than what was scheduled to ensure that my problem was solved and I was happy. Great application and great support!

Puckamuck
United Kingdom
About 2 years using the app
May 16, 2022

This app does exactly what we wanted! our shipping requirements were abit more complicated than I thought... but Siva helped me a lot!! GREAT app for reasonable price and GREAT customer service.

86 Fighters
New Zealand
About 2 years using the app
November 30, 2023

Support team is just great!
Thanks to Jenifer for her kind support on my last requirement.

Otto Brands Co
Chile
About 2 years using the app
Logbase replied December 7, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.

October 27, 2021

So impressed - they helped me set up the app through a zoom call and it's fab! The app is able to set up my website as I need - in relation to shipping vs local delivery of only certain products. Very happy so far, and customer service is great too. Thank you!

Misfit Garden
New Zealand
About 2 years using the app
Edited January 5, 2024

Great app and great support. Thank you Vinduja and Jennifer for everything. 110% recommend her.

Timber Mountain Custom WoodWorking
Canada
About 2 years using the app
August 8, 2022

Small teething issues - but is the real deal. Simple and well thought-out UI. Support was really helpful and were happy to work around my requirements.

Sphere8 Shop
United Kingdom
About 2 years using the app
May 27, 2022

Brilliant app and brilliant service. Siva from LogBase is excellent. So helpful. Created the shipping scenarios for us and then talked us through the logic. Will definitely be using for future apps

it Luggage
United Kingdom
About 2 years using the app