Reviews (982)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for managing complex shipping needs effectively, especially for stores with diverse requirements or multiple warehouses. It supports advanced rules and custom rates based on product type, geography, and vendor. The interface is user-friendly, facilitating easy setup and management of detailed rates. Features include tiered rates and handling for bulky items. The support team is praised for their responsiveness and helpfulness.

March 3, 2023

Rahul was very helpful in getting our store set up. We encountered an issue and Rahul was quick to respond to our inquiry

Sound Coffee
United States
Almost 2 years using the app
Logbase replied March 13, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

August 31, 2022

Worked with Siva to set up all our scenarios, rates and conditions. He was incredibly helpful. We needed to set our rates by quantity rather than weight or order total and Shipeasy helped us do just that.

ROBERT ALLEN B2C
United States
Almost 2 years using the app
March 31, 2022

App does exactly what it's supposed to do!
Support is great! You will be helped quickly and neatly.
The ideal shipping rate app!

Petsentials
Belgium
Almost 2 years using the app
July 26, 2022

I just downloaded this app and got help off the chatbot immediately. I was stuck with assigning postcodes different rates and Kavishan scheduled a Zoom call with me without me having to wait and successfully helped me out over Zoom. Amazing customer service and a superb app. LOOK NO FURTHER!

Wonky
New Zealand
Almost 2 years using the app
May 5, 2022

Had some issues setting up but Janani sorted it all out for me on a Zoom call. So far so good, app has many options.

Yarn Corporate
Australia
Almost 2 years using the app
November 7, 2023

We hit a slight snag with post codes... Kumar was very fast to find and fix the problem, very happy with service

LifesizeCutouts
Australia
Almost 2 years using the app
Logbase replied December 7, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.

August 20, 2023

The best and most reasonably priced app for creating shipping rates with different scenarios and conditions. Customer service is always quick to answer.

Unspoken Fashion
United States
Almost 2 years using the app
Logbase replied August 22, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

March 3, 2023

Great customer support, thanks for helping me get started :)

Siva did a wonderful job! Very friendly and skilled!

Arcade Gamer
Australia
Almost 2 years using the app
Logbase replied March 13, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

December 11, 2023

Great customer service by Janani. Great experience overall.

Holybro Store
Hong Kong SAR
Over 1 year using the app
Logbase replied December 13, 2023

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

Edited January 10, 2024

Janani and Vinduja were also excellent - she took the time to explain things well and will follow up with us to make sure we are happy with the outcomes. Well done!

disAbility equip online
Australia
Almost 2 years using the app