Reviews (998)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex shipping needs across different geographies, product tags, and vendors. It offers customizable shipping grids and advanced rate-setting features that go beyond Shopify's basic options. The app is user-friendly and boosts operational efficiency. Customer support is highly praised for its responsiveness and effectiveness, including real-time Zoom assistance and quick problem resolution.

March 3, 2023

Rahul was very helpful in getting our store set up. We encountered an issue and Rahul was quick to respond to our inquiry

Sound Coffee
United States
Almost 2 years using the app
Logbase replied March 13, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

August 31, 2022

Worked with Siva to set up all our scenarios, rates and conditions. He was incredibly helpful. We needed to set our rates by quantity rather than weight or order total and Shipeasy helped us do just that.

ROBERT ALLEN B2C
United States
Almost 2 years using the app
March 31, 2022

App does exactly what it's supposed to do!
Support is great! You will be helped quickly and neatly.
The ideal shipping rate app!

Petsentials
Belgium
Almost 2 years using the app
July 26, 2022

I just downloaded this app and got help off the chatbot immediately. I was stuck with assigning postcodes different rates and Kavishan scheduled a Zoom call with me without me having to wait and successfully helped me out over Zoom. Amazing customer service and a superb app. LOOK NO FURTHER!

Wonky
New Zealand
Almost 2 years using the app
May 5, 2022

Had some issues setting up but Janani sorted it all out for me on a Zoom call. So far so good, app has many options.

Yarn Corporate
Australia
Almost 2 years using the app
November 7, 2023

We hit a slight snag with post codes... Kumar was very fast to find and fix the problem, very happy with service

LifesizeCutouts
Australia
Almost 2 years using the app
Logbase replied December 7, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.

April 5, 2022

Amazing. Does what its says, well priced and great support. If you're a UK shop that required Scottish Highland separate rates then this is the app.

Restorate
United Kingdom
Almost 2 years using the app
August 20, 2023

The best and most reasonably priced app for creating shipping rates with different scenarios and conditions. Customer service is always quick to answer.

Unspoken Fashion
United States
Almost 2 years using the app
Logbase replied August 22, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

March 20, 2023

Dhanasheelan spent whole weekend to set up our shipping profiles. Our customers are happy everything is working smoothly.

There are many cool options to implement.

FAM
Germany
Almost 2 years using the app
Logbase replied March 21, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us any time for further assistance. We will be glad to help you!!

March 3, 2023

Great customer support, thanks for helping me get started :)

Siva did a wonderful job! Very friendly and skilled!

Arcade Gamer
Australia
Almost 2 years using the app
Logbase replied March 13, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.