Reviews (998)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex shipping needs across different geographies, product tags, and vendors. It offers customizable shipping grids and advanced rate-setting features that go beyond Shopify's basic options. The app is user-friendly and boosts operational efficiency. Customer support is highly praised for its responsiveness and effectiveness, including real-time Zoom assistance and quick problem resolution.

Edited January 10, 2024

Janani and Vinduja were also excellent - she took the time to explain things well and will follow up with us to make sure we are happy with the outcomes. Well done!

disAbility equip online
Australia
Almost 2 years using the app
Edited January 17, 2024

Janani in the customer service team is absolutely amazing - one of the best experiences I've had with online chat. ShipEasy & PickEasy Is an amazing app but did have some queries which Janini helped with and was so efficient and sorted the issue fully. Definitely recommend!

Gympie Saddleworld & Country Clothing
Australia
Almost 2 years using the app
January 16, 2022

This is the best shipping rate app and very easy to use at a very reasonable price. You can customize your desired shipping rates in all possible ways. Their customer service is outstanding. They will help you to achieve your desired setting through zoom meetings. Shiva was really helpful and resolved all my queries successfully. He even suggested me one shipping cost calculator app which is also working perfectly with their app. Thank you, Shiva, and the whole app team. I highly recommend this app for all Shopify stores.

Deshi Besh
United States
Almost 2 years using the app
December 11, 2023

Great customer service by Janani. Great experience overall.

Holybro Store
Hong Kong SAR
Over 1 year using the app
Logbase replied December 13, 2023

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

Edited September 9, 2024

Wow customer service team is AMAZING! phenomenal very pleased. I feel more of these types of apps should exist Durkesh

Hyped
United States
Almost 2 years using the app
March 2, 2023

Support are excellent, everyone I've spoken to! it's like having an extension of your own team, nothing is a problem and they are able to help with the setup and changes you make - and the app is fantastic value for money.

meraki.
United Kingdom
Over 1 year using the app
Logbase replied March 13, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

October 26, 2023

Excellent APP

Best support received by Rahul

The Shopsite
New Zealand
Over 1 year using the app
Logbase replied October 27, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future🙂

September 5, 2022

Support is awesome. Janani was quick to resolve my issue and was great with walking me through the platform as a first-time user.

Fitness Deals Online
Australia
Over 1 year using the app
July 6, 2023

Wonderful app. Support team is super helpful. Thanks to Vinduja for helping us.

BlueJay Avenue
United States
Over 1 year using the app
Logbase replied July 6, 2023

Thank you for the wonderful review! We very much appreciate you for taking the time to leave us your valuable feedback.

August 1, 2022

Thank you Kavenish, you where so helpfull and patient setting up the ratings zone, API setup and zip codes

mamakringloop.nl
Netherlands
Over 1 year using the app