Reviews (982)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for managing complex shipping needs effectively, especially for stores with diverse requirements or multiple warehouses. It supports advanced rules and custom rates based on product type, geography, and vendor. The interface is user-friendly, facilitating easy setup and management of detailed rates. Features include tiered rates and handling for bulky items. The support team is praised for their responsiveness and helpfulness.

Edited September 26, 2023

My problem has been fixed thanks to Siva. So useful and prompt help!

Flowyline
United States
Over 1 year using the app
Logbase replied April 12, 2023

Hi,

This is Siva from Logbase. Apologies for the inconvenience caused to you. We've responded to all your emails with the solution but we're not sure whether they have gone to your spam folder. This issue is due to Shopify's App bridge update and is not related to our app. Please use the link below on a different browser like Microsoft Edge or Safari:
https://shipping-app.logbase.io/auth?shop=flowyline-official.myshopify.com

Once loaded in the above browser, our app will function normally in your default browser. If the problem persists, contact us at connect@logbase.io now, and we'll be happy to help you with all your app queries immediately.

Regards,
Siva
Customer Success Team.

April 12, 2023

the services was good, I like they could take control to help me set up my store, it will more easily for small business use

TikToy
Australia
Over 1 year using the app
Logbase replied April 12, 2023

We really appreciate your valuable time to share your rating with us. Feel free to reach us anytime and we will be happy to assist you. Thank you again!

September 21, 2022

This app is exactly what I'm looking for and the customer service is top notch. Thank you for explaining everything so thoroughly for me!

Your Private Bar
United States
Over 1 year using the app
Edited October 22, 2024

Nitish was able to solve our problem regarding multiple shipping rates for products. The service was prompt, and he resolved the issues quickly. thank you for the great service. I would recommend this app to other users.

Maskscara
South Africa
Over 1 year using the app
Logbase replied March 17, 2023

Thank you very much for taking your time to leave us this wonderful review. It was great assisting you and please feel free to contact us any time for further assistance. We will be glad to help you!!

September 7, 2022

I worked with Sudhan to get my shipping set-up. He was excellent help over several days. It was a complicated process for me to be able to set everything up correctly. He made it easy, and he was patient. Thank so much!

Durable Assistance & Consulting
United States
Over 1 year using the app
April 18, 2022

Shipeasy has really made my shipping setup so much easier and given me a much better overview over the shipping zones I need to manage. I have used this app for some time now and I'm very happy with how it works. I recently encountered a slight problem, so I contacted the support team and Siva was quick to reply to me and offer a solution over a Zoom call. The team worked quickly to make the setup more efficient and Siva made sure all scenarios would be covered by the settings. I'm very glad to be able to use this app and can only recommend it to anyone!

Arcticus
United Kingdom
Over 1 year using the app
July 1, 2023

Siva Sowmiya thanks for you help us
the good jop very nice The employee usually works carefully, conscientiously, and is responsible, not only has strong execution ability, but also has good work cooperation, has a positive working attitude, has high-speed, high-efficiency, high-quality work performance, and helps each other and enterprising!

KXK
China
Over 1 year using the app
Logbase replied July 5, 2023

Thank you for the wonderful review! We very much appreciate you for taking the time to leave us your valuable feedback.

Edited June 26, 2024

A great App. Easy to navigate, best thing was the help of the customer service team.

I just finished a wonderful call and Bindu was so helpful.

We had lots of scenarios to add and I'm very happy with the outcome.

Olivia

Mt. Wilder Berries
Australia
Over 1 year using the app
Logbase replied May 28, 2023

“We're really grateful and appreciate you taking the time to share your rating with us."

September 18, 2021

Great support team behind this app, as well as their app "Local Pickup and Delivery", were able to configure the app for us exactly how our store needed!

UNRL
United States
Over 1 year using the app
March 14, 2023

Fast, Great Service!
I had trouble getting started but the Ship Easy Team made it easy!
Thanks for you help!

The Studio Warehouse
Canada
Over 1 year using the app
Logbase replied March 14, 2023

Thank you very much for taking your time to leave us this wonderful review. It was great assisting you and please feel free to contact us any time for further assistance. We will be happy to help you.