Reviews (995)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to customize shipping rates based on factors like product type, region, and dimensions, making it ideal for stores with diverse inventories. It features a user-friendly interface and advanced settings that improve upon Shopify's basic options. The support team is praised for being responsive and providing personalized assistance, enhancing the app's reliability and functionality in managing complex shipping needs.

April 12, 2023

the services was good, I like they could take control to help me set up my store, it will more easily for small business use

TikToy
Australia
Over 1 year using the app
Logbase replied April 12, 2023

We really appreciate your valuable time to share your rating with us. Feel free to reach us anytime and we will be happy to assist you. Thank you again!

September 21, 2022

This app is exactly what I'm looking for and the customer service is top notch. Thank you for explaining everything so thoroughly for me!

Your Private Bar
United States
Over 1 year using the app
Edited October 22, 2024

Nitish was able to solve our problem regarding multiple shipping rates for products. The service was prompt, and he resolved the issues quickly. thank you for the great service. I would recommend this app to other users.

Maskscara
South Africa
Over 1 year using the app
Logbase replied March 17, 2023

Thank you very much for taking your time to leave us this wonderful review. It was great assisting you and please feel free to contact us any time for further assistance. We will be glad to help you!!

September 7, 2022

I worked with Sudhan to get my shipping set-up. He was excellent help over several days. It was a complicated process for me to be able to set everything up correctly. He made it easy, and he was patient. Thank so much!

Durable Assistance & Consulting
United States
Over 1 year using the app
April 18, 2022

Shipeasy has really made my shipping setup so much easier and given me a much better overview over the shipping zones I need to manage. I have used this app for some time now and I'm very happy with how it works. I recently encountered a slight problem, so I contacted the support team and Siva was quick to reply to me and offer a solution over a Zoom call. The team worked quickly to make the setup more efficient and Siva made sure all scenarios would be covered by the settings. I'm very glad to be able to use this app and can only recommend it to anyone!

Arcticus
United Kingdom
Over 1 year using the app
Edited June 26, 2024

A great App. Easy to navigate, best thing was the help of the customer service team.

I just finished a wonderful call and Bindu was so helpful.

We had lots of scenarios to add and I'm very happy with the outcome.

Olivia

Mt. Wilder Berries
Australia
Over 1 year using the app
Logbase replied May 28, 2023

“We're really grateful and appreciate you taking the time to share your rating with us."

March 14, 2023

Fast, Great Service!
I had trouble getting started but the Ship Easy Team made it easy!
Thanks for you help!

The Studio Warehouse
Canada
Over 1 year using the app
Logbase replied March 14, 2023

Thank you very much for taking your time to leave us this wonderful review. It was great assisting you and please feel free to contact us any time for further assistance. We will be happy to help you.

May 24, 2022

Siva provided excellent customer service and set up the Shipeasy app in our store to comply with our shipping rates.

Bespoke Finish
United States
Over 1 year using the app
Edited December 18, 2023

I was having an issue with the app not loading onto my website due to something that Shopify had done to its platform. Raj from Shipping Easy Support was able to help me resolve the issue relatively quickly despite the problem occurring over the weekend.

Update on the App's support team. Had an issue with an incorrect Scenario setup, Jenifer was very helpful and enabled me to resolve the problem very quickly.

selectfurniturestore
United Kingdom
Over 1 year using the app
Logbase replied March 21, 2023

We wanted to take a moment to thank you for taking the time to update your review and share your positive experience with our business. We greatly appreciate your willingness to give us another chance and your recognition of the efforts we made to resolve any issues you encountered.

We take our customer satisfaction very seriously, and it means a lot to us that we were able to exceed your expectations and provide you with the level of service you deserve. Your updated review not only reflects your satisfaction but also serves as a valuable feedback that motivates us to continue improving our services.

We are grateful for your trust in us and for the opportunity to serve you. If there is anything else we can do to make your experience even better, please do not hesitate to reach out to us.

Thank you again for your business, your trust, and your kind words.

May 20, 2023

This app is really powerful, it can resolve all your problems with setting up different shipping rules, and you can try their another app called delivery-pickeasy if you do local business, and one more thing I have to say is their customer service is good, they always reply very fast when they are online.

Canaan
United States
Over 1 year using the app
Logbase replied December 7, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.