Reviews (1,055)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex shipping requirements, reducing cart abandonment with customizable rates for different products and regions. Its AI-based packing algorithm efficiently calculates accurate shipping costs. The user-friendly interface and responsive support team, accessible via chat and email, are also highly praised for their quick problem resolution and setup assistance. This makes it a top choice for merchants with intricate shipping needs.

December 18, 2024

Vignessh supported me in understanding everything. His support was absolutely awesome.

Apricus Art Collection
United States
3 months using the app
Logbase replied February 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

March 1, 2025

Definitely 5 stars for sure, we've had Nithish help us set up our shipping rates as automotive parts can be quite complicated with carriers, trying to balance volume and weight based shipping with products varying in size and weight. Nithish has helped us out almost every step of the way, even with last minute zoom meetings to fix small problems, and taking the time to explain to us how things ...

E.K Motors
Japan
11 days using the app
November 25, 2024

Confusing, but it works very well once set up.

And the support is phenomenal. They will help you setup for any scenario you could think of.

Sportova
United States
About 1 year using the app
Logbase replied November 26, 2024

Thank you so much for the wonderful review! It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you.

January 10, 2025

Barath helped me explaining the features

Shopperhaus
United States
25 days using the app
Logbase replied February 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

January 31, 2025

⭐️⭐️⭐️⭐️⭐️ Excellent Customer Support & Great App!

We were having issues with our Shopify store's shipping rates, and Logbase’s customer service went above and beyond to help us. Vignesh, in particular, was incredibly patient and took the time to walk us through the setup, ensuring everything was working properly.

Thank you again to Vignesh and the Logbase team for your outstanding support!

Xtreme Custom Containers
United States
13 days using the app
Logbase replied February 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

February 28, 2025

Barath helped me on support

AcquaCures
United States
9 days using the app
January 3, 2025

El servicio es bueno Falta poder configurar ciertas reglas

beta.doto
Mexico
28 days using the app
Logbase replied February 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

December 2, 2024

Janani

TTRacing Australia
Australia
6 months using the app
Logbase replied December 6, 2024

Thank you for rating our app. Please feel free to reach us if you have any queries, we will be glad to assist you.

Edited January 21, 2025

Vindu who helped us set up the app was very helpful :) The app works only when you need just a few shipping rates. It does not work if you need customized shipping rates.

Talk To Me In Korean Bookstore
South Korea
15 days using the app
Logbase replied February 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

Edited February 13, 2025

I spoke with vigresh and Durkesh both have been very helpful in a zoom meeting

PFT Wales
United Kingdom
7 days using the app