Reviews (981)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for managing complex shipping needs effectively, especially for stores with diverse requirements or multiple warehouses. It supports advanced rules and custom rates based on product type, geography, and vendor. The interface is user-friendly, facilitating easy setup and management of detailed rates. Features include tiered rates and handling for bulky items. The support team is praised for their responsiveness and helpfulness.

October 26, 2022

Excellent onboarding and great features to make shipping, one of the most difficult things in Shopify to get right, easy. Highly recommended.

Afternoon Delight
United States
8 months using the app
April 10, 2024

Really good work by Siva. Perfect support. Solved all problems.

Estetica Interiors
Canada
4 months using the app
Logbase replied April 11, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

October 3, 2023

Got help from Jennifer. Still playing around with the app but seems promising.

Alphard Golf USA
United States
8 months using the app
Logbase replied December 7, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.

July 23, 2022

This is the best rate app on Shopify EVER!!! I’m very, very satisfied and did the monthly signature to have them all the time helping me!!! The customer service is wonderful and very polite and paciente!

Shopping FABS
United States
8 months using the app
May 4, 2023

Geniale Hilfestellung, Anleitung. Wir haben mehrfach einen Termin ausgewählt und dann direkt die nötigen Einstellungen vorgenommen. Funktioniert prima. Würde ich immer wieder empfehlen! Danke Siva!

Gräfin von Zeppelin
Germany
8 months using the app
Logbase replied May 4, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to us. Please feel free to reach us if you have any queries, we are here to assist you.

June 20, 2023

Janani provided great service. Able to set up rural shipping rates based on post codes in NZ. Works well!

The Coffee Collective
New Zealand
8 months using the app
Logbase replied June 20, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

Edited August 23, 2024

Vinduja was amazing today, and showed me how to set up products with tags for different locations and rates.

Pilbara Bathroom Warehouse
Australia
7 months using the app
Logbase replied February 7, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

February 8, 2023

love it,customer service pretty great and the functions are meet what I want,I would like to recommend this APP to all my business partners

MyHomeware Pty Ltd (ABN: 66 657 841 659)
Australia
7 months using the app
Logbase replied March 13, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

July 5, 2023

Eventough we had problems with Shopify and the shipping setup, siva was able to help us quickly and solve our problems.

Feasts of Eden
Germany
7 months using the app
Logbase replied July 5, 2023

Thank you for the wonderful review! We very much appreciate you for taking the time to leave us your valuable feedback.

July 11, 2023

Thank you to Dhana for helping me get the app set up. This fits our needs perfectly for our store and the different sizes of items we carry.

Festive Water
United States
7 months using the app
Logbase replied July 12, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.