Reviews (984)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for managing complex shipping needs effectively, especially for stores with diverse requirements or multiple warehouses. It supports advanced rules and custom rates based on product type, geography, and vendor. The interface is user-friendly, facilitating easy setup and management of detailed rates. Features include tiered rates and handling for bulky items. The support team is praised for their responsiveness and helpfulness.

April 1, 2022

Great app, does help to set up complex shipping methods very easily. Awesome support and customer service.

Garfield Furniture Center
United States
Over 1 year using the app
July 21, 2022

Really helpful app and resolved almost all of our problems and we are happy with that. Their support guy Shiva is really cooperative and he tries his best to clear all the points. Highly recommended.

Luxury Lash™
United Kingdom
Over 1 year using the app
Edited January 9, 2024

Janani was very helpful. She helped fix the shipping issues we had and explained step by step what she was doing, so that I could see exactly what was being fixed. Thank you very much.

chocolatfleurs
Australia
Over 1 year using the app
February 4, 2022

As always quick in response, easy to use and great communication with Kumar. Absolutely recommend this app

Foul Mask Apparel
Australia
Over 1 year using the app
October 8, 2022

Ich verwende die App für meinen Shop. Für einen Anfänger ist es am Anfang sehr viel, aber mit Shivas Support bekommt man es hin. Vielen Dank

Tazali-eco
Germany
Over 1 year using the app
May 17, 2023

Again these guys pull everything out the bag! constantly on hand and always and I mean always sort the issue!

highly recommended

Meatsupermarket.com
United Kingdom
Over 1 year using the app
Logbase replied May 17, 2023

“We're really grateful and appreciate you taking the time to share your rating with us."

March 21, 2022

I really got great support setting up all my freight costs and different logistics set-ups that we use in our webshop. Thanks Siva. You did great.

DuraSense
Sweden
Over 1 year using the app
October 19, 2023

Rajkumar helped solve a problem that arose, in general, I really liked the application, there are many opportunities to solve your problems!

M-TAC
United States
Over 1 year using the app
Logbase replied October 20, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future🙂

Edited November 15, 2024

Vignesh is a great helper! He helped set up my shipping rates and delivery conditions. He was very quick and helpful!
Thanks!

SensibleEdibles
United States
Over 1 year using the app
Logbase replied August 24, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

November 30, 2021

Great customer service! Responded very quickly and helped me set it up the way I wanted to use it via a Zoom call. Excited to have this app as part of my Shopify experience!

Proper
United States
Over 1 year using the app