Reviews (998)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex shipping needs across different geographies, product tags, and vendors. It offers customizable shipping grids and advanced rate-setting features that go beyond Shopify's basic options. The app is user-friendly and boosts operational efficiency. Customer support is highly praised for its responsiveness and effectiveness, including real-time Zoom assistance and quick problem resolution.

Edited January 9, 2024

Janani was very helpful. She helped fix the shipping issues we had and explained step by step what she was doing, so that I could see exactly what was being fixed. Thank you very much.

chocolatfleurs
Australia
Over 1 year using the app
February 4, 2022

As always quick in response, easy to use and great communication with Kumar. Absolutely recommend this app

Foul Mask Apparel
Australia
Over 1 year using the app
October 8, 2022

Ich verwende die App für meinen Shop. Für einen Anfänger ist es am Anfang sehr viel, aber mit Shivas Support bekommt man es hin. Vielen Dank

Tazali-eco
Germany
Over 1 year using the app
May 17, 2023

Again these guys pull everything out the bag! constantly on hand and always and I mean always sort the issue!

highly recommended

Meatsupermarket.com
United Kingdom
Over 1 year using the app
Logbase replied May 17, 2023

“We're really grateful and appreciate you taking the time to share your rating with us."

March 21, 2022

I really got great support setting up all my freight costs and different logistics set-ups that we use in our webshop. Thanks Siva. You did great.

DuraSense
Sweden
Over 1 year using the app
October 19, 2023

Rajkumar helped solve a problem that arose, in general, I really liked the application, there are many opportunities to solve your problems!

M-TAC
United States
Over 1 year using the app
Logbase replied October 20, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future🙂

Edited November 15, 2024

Vignesh is a great helper! He helped set up my shipping rates and delivery conditions. He was very quick and helpful!
Thanks!

SensibleEdibles
United States
Over 1 year using the app
Logbase replied August 24, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

November 30, 2021

Great customer service! Responded very quickly and helped me set it up the way I wanted to use it via a Zoom call. Excited to have this app as part of my Shopify experience!

Proper
United States
Over 1 year using the app
April 13, 2022

It solved my problem from shipping with differente product profiles from the same location. Their customer support took me through all the steps.

LPUFima
Portugal
Over 1 year using the app
Logbase replied April 13, 2022

Thank you for the wonderful review. Glad to assist you.

September 3, 2022

This app has solved a lot of shipping issues for me and it's very functional. And when I encountered technical problems and didn't know how to operate, the technical support staff Janani also gave me very detailed and effective help, which is great!

BT-Miners
United States
About 1 year using the app