Reviews (998)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex shipping needs across different geographies, product tags, and vendors. It offers customizable shipping grids and advanced rate-setting features that go beyond Shopify's basic options. The app is user-friendly and boosts operational efficiency. Customer support is highly praised for its responsiveness and effectiveness, including real-time Zoom assistance and quick problem resolution.

Edited October 4, 2023

Shipping Rates allow for custom rules that were really useful in our custom shipping rates for specific orders - Janani, Raj, and Sowmi were a great help in helping me get these set up.

One thing that was lacking was a visual editor or visual display to show all the different shipping logics that we have installed. It would be a great feature to add!

NoogaNugs
United States
About 1 year using the app
Logbase replied September 13, 2023

Thank you so much for the wonderful review! We would like to inform you that the video tutorial is under process and it will posted on the Userguide once it is published.

Edited September 6, 2023

This app is great, it made our shipping rate more flexible. The best part of this is their awesome customer service, especially from Janani. They're always accommodating and patient since I have no idea how to set this one up.

BuyMobile Australia
Australia
About 1 year using the app
January 3, 2024

Janani is a really dedicated supporter! Many thanks

Supersports Vietnam
Vietnam
About 1 year using the app
Logbase replied January 5, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

June 9, 2023

Rahul was extremely helpful in helping walk through an issue that we had. he took the time to take notes and elevate it to the backend team to help us understand our logic and also showcased other features of the product

Maiden Home
United States
About 1 year using the app
Logbase replied June 9, 2023

Thank you again for taking the time to share your positive experience with us. Feel free to reach us anytime, we are looking forward to serving you in the future!

May 13, 2023

Hi Shiva,

Thank you so much your help for setup app
Really very nice job!!
Appreciate!!

Kalessi Bathroomware
New Zealand
About 1 year using the app
Logbase replied May 13, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

February 14, 2022

The app works really well for all the shipping rules we wanted. It's a bit tricky to set up, however, the support is amazing. I was on a zoom call with Siva and he was able to handle all my requirements and set up everything in about 30 min. Definitely 5* support.

Bobabuzz
United Kingdom
About 1 year using the app
May 26, 2022

Siva is helpful for me in setting the app as per we need, and this app allows us to have product based setup and combine shipping methods for our store. Highly recommend to all!!!

CrownVanity
United States
About 1 year using the app
May 2, 2023

amazing and very helpful. highly recommended. Janani was really helpful during the set up and explain the detials well.

Common Love Sydney
Australia
About 1 year using the app
Logbase replied May 3, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to us. Please feel free to reach us if you have any queries, we are here to assist you.

March 28, 2023

Thank you so much Sowmiya for the service and support that I have received. This is the best support I ever received for Shopify App. I have multiple store and will be looking to use this app for my another store.
Thanks

Cafe Supply
New Zealand
About 1 year using the app
Logbase replied March 28, 2023

We appreciate your valuable time to leave us a wonderful review. It was great assisting you and please feel free to contact us any time for further assistance. We are happy to help you!

Edited November 21, 2023

Highly recommend due to the customer service. Thank you Rahul for your invaluable support. Your knowledge on the product, shipping scenarios and together with the willingness to understand the customer's requirements and propose solutions was the big difference in choosing your app compared to others. Thank you!!

Shopping4pets
Australia
About 1 year using the app
Logbase replied July 31, 2023

We wanted to take a moment to express our heartfelt gratitude for your review on our app. Your kind words and positive review motivate our team to strive in providing top-notch services and a seamless app experience. Thank you again for being a valued customer. Feel free to contact us anytime and we will be there with you.