Reviews (995)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to customize shipping rates based on factors like product type, region, and dimensions, making it ideal for stores with diverse inventories. It features a user-friendly interface and advanced settings that improve upon Shopify's basic options. The support team is praised for being responsive and providing personalized assistance, enhancing the app's reliability and functionality in managing complex shipping needs.

Edited February 5, 2024

Very helpful service from Janani, she understood what we needed and helped implement the different shipping scenarios

Underdays
United Kingdom
About 1 year using the app
Logbase replied December 7, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.

Edited October 4, 2023

Shipping Rates allow for custom rules that were really useful in our custom shipping rates for specific orders - Janani, Raj, and Sowmi were a great help in helping me get these set up.

One thing that was lacking was a visual editor or visual display to show all the different shipping logics that we have installed. It would be a great feature to add!

NoogaNugs
United States
About 1 year using the app
Logbase replied September 13, 2023

Thank you so much for the wonderful review! We would like to inform you that the video tutorial is under process and it will posted on the Userguide once it is published.

January 3, 2024

Janani is a really dedicated supporter! Many thanks

Supersports Vietnam
Vietnam
About 1 year using the app
Logbase replied January 5, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

Edited September 6, 2023

This app is great, it made our shipping rate more flexible. The best part of this is their awesome customer service, especially from Janani. They're always accommodating and patient since I have no idea how to set this one up.

BuyMobile Australia
Australia
About 1 year using the app
June 9, 2023

Rahul was extremely helpful in helping walk through an issue that we had. he took the time to take notes and elevate it to the backend team to help us understand our logic and also showcased other features of the product

Maiden Home
United States
About 1 year using the app
Logbase replied June 9, 2023

Thank you again for taking the time to share your positive experience with us. Feel free to reach us anytime, we are looking forward to serving you in the future!

May 13, 2023

Hi Shiva,

Thank you so much your help for setup app
Really very nice job!!
Appreciate!!

Kalessi Bathroomware
New Zealand
About 1 year using the app
Logbase replied May 13, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

February 14, 2022

The app works really well for all the shipping rules we wanted. It's a bit tricky to set up, however, the support is amazing. I was on a zoom call with Siva and he was able to handle all my requirements and set up everything in about 30 min. Definitely 5* support.

Bobabuzz
United Kingdom
About 1 year using the app
May 26, 2022

Siva is helpful for me in setting the app as per we need, and this app allows us to have product based setup and combine shipping methods for our store. Highly recommend to all!!!

CrownVanity
United States
About 1 year using the app
May 2, 2023

amazing and very helpful. highly recommended. Janani was really helpful during the set up and explain the detials well.

Common Love Sydney
Australia
About 1 year using the app
Logbase replied May 3, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to us. Please feel free to reach us if you have any queries, we are here to assist you.

March 28, 2023

Thank you so much Sowmiya for the service and support that I have received. This is the best support I ever received for Shopify App. I have multiple store and will be looking to use this app for my another store.
Thanks

Cafe Supply
New Zealand
About 1 year using the app
Logbase replied March 28, 2023

We appreciate your valuable time to leave us a wonderful review. It was great assisting you and please feel free to contact us any time for further assistance. We are happy to help you!