Reviews (999)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex shipping needs across different geographies, product tags, and vendors. It offers customizable shipping grids and advanced rate-setting features that go beyond Shopify's basic options. The app is user-friendly and boosts operational efficiency. Customer support is highly praised for its responsiveness and effectiveness, including real-time Zoom assistance and quick problem resolution.

February 24, 2023

Great app, and the customer service is second to none.
Rahul and the team were very knowledgeable and, most importantly, patient. I am not techy, and Rahiul took his time to show me step-by-step the setting of my shop shipping rates. I would recommend them and will be their customer for years.

Martelo and Mo
United Kingdom
About 1 year using the app
Logbase replied March 13, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

Edited November 14, 2021

I spoke to customer support - Shiva in particular and was VERY helpful. I would highly recommend it.

UpStyle
Malta
About 1 year using the app
July 28, 2023

This app is so helpful and make our shop more flexible.
Thankyou Vinduja M for your support. Highly recommended.

Everest Appliances
Philippines
About 1 year using the app
Logbase replied July 30, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

May 26, 2022

I just want to apply the dynamic shipping rate and this app helped me to achieve that. The Shiva from the support team helped me to get this working. Great work!!

Avimee Herbal
India
About 1 year using the app
May 13, 2022

I had Siva setup for me and fantastic service really impressed with his work great to finally get this working.

Heroot
United Kingdom
About 1 year using the app
July 25, 2022

Siva Helped to fix my issue and he is so smart fixed within 4 minutes my issue was not having all the providers at one time he trained me on the APP thank shipeasy for hiring such a guy!

The Paw Concept
Saudi Arabia
About 1 year using the app
Edited August 5, 2024

The app is effective and helped to setup my requirement. Awesome support and quick response. Highly recommended!

Support is still amazing, any issues and they know exactly how to help fix it.

Thanks

Once again, great service, solved my issue right away. Thank you.

Orderpetfood.co.uk
United Kingdom
About 1 year using the app
Logbase replied August 4, 2023

Thank you again for taking the time to share your positive experience with us. We look forward to serving you in the future and continuing to exceed your expectations😊

February 14, 2022

My customer support Siva was very helpful and quick to address my concerns. The app was able to fulfill my rather complex shipping cost calculations. The guide could use some improvements.

Propr Goods
Thailand
About 1 year using the app
May 11, 2023

I have just started using this up to fix my shipping rates. So far it's been so easy to use because the team behind this app is always available to help! SO Thankful for your help and patience with my endless questions!

Words 'n Quills
United Kingdom
12 months using the app
Logbase replied May 11, 2023

Thank you again for taking the time to share your positive experience with us. We look forward to serving you in the future and continuing to exceed your expectations😊.

July 14, 2022

siva- very helpful - fixed all issues in a timely manor. great service. the app was able to let me specify rates by postcode - which is very helpful for the UK.

LujoLighting
United Kingdom
12 months using the app