Reviews (986)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for managing complex shipping needs effectively, especially for stores with diverse requirements or multiple warehouses. It supports advanced rules and custom rates based on product type, geography, and vendor. The interface is user-friendly, facilitating easy setup and management of detailed rates. Features include tiered rates and handling for bulky items. The support team is praised for their responsiveness and helpfulness.

Edited December 11, 2023

Janani & Rahul was such a great help and saved me SO much time setting up my shipping scenarios. I was super impressed with being able to get on a Zoom call after chatting online. Thank you again and highly recommend!

Bush Harvest Co
Australia
12 months using the app
Logbase replied November 24, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

July 28, 2022

This app is by far one of the best-configured apps for shipping rates. I did have to reach out to support on the initial setup. By doing so, I was able to see how fast support responds. Siva assisted me and went above and beyond! He was very knowledgeable and took time ensuring that the settings were correct without waisting any time. I feel confident that if any issues arise, they have a great support team. Thank you, Siva!

Skip Tea
United States
12 months using the app
May 24, 2023

Very straightforward, provides a lot of options, and has a great support team! Thank you to Kavishan for his help with getting this installed and tailored to our new store!

Pretty Bash
United States
12 months using the app
Logbase replied May 24, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

February 7, 2022

Awesome customer support and app. Has tons and tons of customization when it comes to setting up different shipping rules. My store has a lot of different conditional logic when it comes to shipping costs and this app could make it exactly how I wanted it. They even offer a free setup zoom call. 10/10.

HNT Antennas
Sweden
12 months using the app
January 29, 2022

I have only just got this app and am very happy with it. The customer service was absolutely brilliant! Siva did an incredible job on our shipping and I am very relieved to have found this app. Thank you

Softly Summer
Australia
12 months using the app
July 29, 2022

Rajkumar was fantastic, really helped us with our business. Would highly recommend his support.....

Luup
Ireland
12 months using the app
March 12, 2022

I am very happy with the app. I highly recommend it! I had difficulties to make and combine the scenarios alone but the support spend many hours with me helping me set up correctly everything.

Sleepo
Greece
12 months using the app
Edited September 27, 2022

Smart and useful App with a great customer support. But also very confusing and requires a lot of time to understand, perhaps due to imperfect language. Also needs a lot of improvment with UI and UX which is pretty unpleasant. Price performance ratio is amazing tho. Update 2022: Fantastic, useful and efficient app. Customer service from Siva is excellent.

dishbee
Germany
11 months using the app
July 8, 2023

Dhana has been extremely helpful this morning on several fairly complex requirements I had for my store shipping options. I was not sure how to begin trying to get these to work but now our customers shipping options will be clearly shown at checkout with tiered pricing levels which will allow us to ship to new areas, thus increasing orders. Service was extremely informative, efficient, knowledgeable and helpful so thank you Dhana, very much appreciated. fantastic app

Room Perfected
United Kingdom
11 months using the app
Logbase replied July 18, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback.

May 3, 2023

Great support provided by Siva! App does everything we need and looking forward to putting it into practice.

JRS Industrial Supplies
United Kingdom
11 months using the app
Logbase replied May 4, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to us. Please feel free to reach us if you have any queries, we are here to assist you.