Reviews (993)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to customize shipping rates based on factors like product type, region, and dimensions, making it ideal for stores with diverse inventories. It features a user-friendly interface and advanced settings that improve upon Shopify's basic options. The support team is praised for being responsive and providing personalized assistance, enhancing the app's reliability and functionality in managing complex shipping needs.

Edited December 11, 2023

Janani & Rahul was such a great help and saved me SO much time setting up my shipping scenarios. I was super impressed with being able to get on a Zoom call after chatting online. Thank you again and highly recommend!

Bush Harvest Co
Australia
12 months using the app
Logbase replied November 24, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

May 24, 2023

Very straightforward, provides a lot of options, and has a great support team! Thank you to Kavishan for his help with getting this installed and tailored to our new store!

Pretty Bash
United States
12 months using the app
Logbase replied May 24, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

February 7, 2022

Awesome customer support and app. Has tons and tons of customization when it comes to setting up different shipping rules. My store has a lot of different conditional logic when it comes to shipping costs and this app could make it exactly how I wanted it. They even offer a free setup zoom call. 10/10.

HNT Antennas
Sweden
12 months using the app
January 29, 2022

I have only just got this app and am very happy with it. The customer service was absolutely brilliant! Siva did an incredible job on our shipping and I am very relieved to have found this app. Thank you

Softly Summer
Australia
12 months using the app
July 29, 2022

Rajkumar was fantastic, really helped us with our business. Would highly recommend his support.....

Luup
Ireland
12 months using the app
March 12, 2022

I am very happy with the app. I highly recommend it! I had difficulties to make and combine the scenarios alone but the support spend many hours with me helping me set up correctly everything.

Sleepo
Greece
12 months using the app
Edited September 27, 2022

Smart and useful App with a great customer support. But also very confusing and requires a lot of time to understand, perhaps due to imperfect language. Also needs a lot of improvment with UI and UX which is pretty unpleasant. Price performance ratio is amazing tho. Update 2022: Fantastic, useful and efficient app. Customer service from Siva is excellent.

dishbee
Germany
11 months using the app
July 8, 2023

Dhana has been extremely helpful this morning on several fairly complex requirements I had for my store shipping options. I was not sure how to begin trying to get these to work but now our customers shipping options will be clearly shown at checkout with tiered pricing levels which will allow us to ship to new areas, thus increasing orders. Service was extremely informative, efficient, knowledgeable and helpful so thank you Dhana, very much appreciated. fantastic app

Room Perfected
United Kingdom
11 months using the app
Logbase replied July 18, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback.

May 3, 2023

Great support provided by Siva! App does everything we need and looking forward to putting it into practice.

JRS Industrial Supplies
United Kingdom
11 months using the app
Logbase replied May 4, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to us. Please feel free to reach us if you have any queries, we are here to assist you.

September 22, 2022

We sell products that are very different weights and sizes. Adding the Shipeasy app has allowed us to streamline our previously complicated shipping system. Before Shipeasy, our customers were charged shipping per item because we had so many different conditions and combinations. Now, we have been able to set maximum rates and cater for all shopping cart combinations. After my 1-1 tutorial with the team I was able to set everything up. Before we went live, Siddarth helped me troubleshoot a few issues arising from our previous shipping process in no time. Couldn't be happier with the app.

S’more’a’licious
United Kingdom
11 months using the app