Reviews (954)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping scenarios and customizing rates. Its AI-based packing algorithms and detailed rule customization based on product attributes and destinations are particularly valued. The intuitive interface and exceptional support team, known for their responsiveness and expertise through personalized channels like Zoom and live chat, also receive high praise. Many appreciate the app's robust features and support.

Edited April 15, 2025

Barath and Nithish was very helpful and helped solve all my problems, I would recommend this app and great customer support :)

Made to Measure Wooden Gates
United Kingdom
About 1 year using the app
Logbase replied April 21, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

May 16, 2025

Are we the only one wondering why it isn't possible with ShipX to calculate delivery rules for shopping baskets with added discounts or do we just oversee a simple setting possibility?

HechtundBarsch.de
Germany
About 2 years using the app
March 17, 2025

Great app and amazing support. They're always so quick to help with our setup, really appreciate them!

Seattle Coffee Gear
United States
About 1 year using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

April 4, 2025

I am currently testing this App to determine if we want to implement it in our store. Vignesh was incredibly helpful in providing me directions in how to install/setup the App. Later he provided additional help via chat to guide me in how I could test various shipping rates. I would still be scratching my head without his help.

BuckEye Cam
United States
About 6 hours using the app
Logbase replied April 21, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

March 14, 2025

Vignesh helped get me started with the app and was very helpful with our complex zone shipping. The app is pretty easy to use and if there are questions, support is available and will help guide you though.

Shadow Hunter Blinds
United States
1 day using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

May 22, 2025

Durqesh was very helpful and smart guy. He setup everything for us. App works well. It is what we need.
Thank you.

EsonPro.com
United Kingdom
10 days using the app
May 14, 2025

Easy to use and the customer service is fast and helpful!

Dissent Pins
United States
9 months using the app
March 25, 2025

I scheduled a consultation with the ShjpX team and Durkesh was able to promptly address my concerns and provide solutions to the issues I was facing. Very helpful customer service and their app has lots of customization.

DynaQuest PC
Philippines
About 24 hours using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

April 30, 2025

Barath was awesome and super helpful. We needed a little help to finish getting everything setup and he jumped in and understood our requirements quickly. He's sharp! Great app!

Oak Valley Designs
United States
7 days using the app
Logbase replied May 1, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

February 5, 2025

Great app for more complex shipping rules that Shopify can't accommodate. We are using it mainly to set different shipping rates for each supplier and ensuring the customer is only charged one delivery charge where they order multiple items with different shipping rates. The support from Vignesh has been great, very quick to respond on the Live Chat and always manage to resolve any issues quickly ...

Alfresco Chic
United Kingdom
19 days using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...