Reviews (988)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for managing complex shipping needs effectively, especially for stores with diverse requirements or multiple warehouses. It supports advanced rules and custom rates based on product type, geography, and vendor. The interface is user-friendly, facilitating easy setup and management of detailed rates. Features include tiered rates and handling for bulky items. The support team is praised for their responsiveness and helpfulness.

March 3, 2023

This is a very good shipping setting app, which is very helpful for our store. There is a very professional support team that resolved my issues very quickly. Sowmiya is great!

OlyVogue
Hong Kong SAR
9 months using the app
Logbase replied March 13, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

March 24, 2023

The customer support is phenomenal, responded quickly and help me setup some pretty complex shipping scenarios. Siva also walked me through how to setup more product shipping specialty rates in the future, he was super helpful! I'd highly recommend the app, excellent product for our complex scenarios and incredible, fast customer service! Thanks guys!

Soulfa by My Designer Furniture
United States
9 months using the app
Logbase replied March 27, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us any time for further assistance. We will be glad to help you!!

July 12, 2022

Siva is great and made our day by helping us to set up the shipping settings for our business. Great App!

WholeFoodsBox
United Kingdom
9 months using the app
Edited February 15, 2024

Another great experience with the chat - extremely helpful and patient. Thanks heaps.

Vinduja was wonderful, and incredibly helpful. A fabulous app too,

Paulas Home & Living
New Zealand
8 months using the app
Logbase replied September 13, 2023

Your positive review means a lot to us, and we're truly grateful for it! Should you have any inquiries or concerns, please feel comfortable reaching out to us.

February 7, 2023

Rahul was very helpful with my request. I asked for assistance through chat and immediately got a zoom invitation and he was able to sort out my issue and fix it very quickly. Super happy with the support here. Thank you.

Oz Hammocks
Australia
8 months using the app
July 18, 2022

The support on this app is the best I have experienced. Before using the app we are able to test it to find out if it fits our needs. Our situation is a little complex with different shipping pricing for different range of products. Therefore additional coding was required from the developers who did it for free and once everything is tested we are confident to launch.

Spot On Dealz 置好價
Hong Kong SAR
8 months using the app
April 27, 2022

Customer service is superb just spent almost 3 hours to do a complex shipping profiles with Siva and he was very helpful and knowledgable. I wasted 3 weeks setting up with another app with no success and after downloading the app today and booking a zoom meeting, my shipping profiles are smoothly working now. Once again thank you and will definitely recommend this app.

Tropic Vibe Co
Canada
8 months using the app
February 22, 2023

I would like to share my positive experience with the Shopify app "Shipeasy" and the support representative "Sudhan". I recently used Shipeasy for my e-commerce store, and I have to say, it was a game-changer. The app made it incredibly easy to manage my orders and shipments, and the user interface was intuitive and straightforward.

The real standout, however, was the customer support provided by Sudhan. I had a few questions regarding the app's functionality and features, and Sudhan was extremely helpful and responsive. He took the time to understand my concerns and provided clear and concise solutions to my queries. He was patient and understanding throughout our interaction, and I never felt rushed or dismissed.

Overall, I'm incredibly impressed with the Shipeasy app and the quality of customer support provided. I would highly recommend this app to any e-commerce store owner looking to streamline their shipping and fulfillment process. Sudhan's exceptional customer service has made me a loyal customer of Shipeasy, and I look forward to using this app for all of my future orders.

London Kids Shoes
United States
8 months using the app
Logbase replied February 23, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.
Thanks
Sudhan
Logbase

July 17, 2023

Shipeasy is the perfect solution if you have complicated requirements and need to setup postcode-based shipping rates. Their support is second to none. Sowmiya from the support team helped with our shipping configuration. She was friendly, helpful and very knowledgeable as she was able to provide solutions to all our requirements. One of the best support experiences we had so far with all our Shopify apps.

Advanced Pet Suppliers
Australia
8 months using the app
Logbase replied July 18, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback.

November 20, 2021

The app and customer service are exceptional. We sell planters and plants. Plants are only hand delivered whilst everything else is posted. We needed an app that would recognise that whenever an order has a plant, regardless of what else is being ordered, the whole order would need to be hand delivered. Staff set it all up for us and were accommodating and so patient. Recommend this app!!

Cooki and Münchi
Australia
8 months using the app