Reviews (1,000)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex shipping needs across different geographies, product tags, and vendors. It offers customizable shipping grids and advanced rate-setting features that go beyond Shopify's basic options. The app is user-friendly and boosts operational efficiency. Customer support is highly praised for its responsiveness and effectiveness, including real-time Zoom assistance and quick problem resolution.

Edited July 22, 2024

Barath and Vinduja provided a great service and solved my set up problem in a few moments.

The app is simple to set up and provides the flexibility needed.

koala-usa
United States
9 months using the app
Logbase replied October 25, 2023

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are thrilled to hear about your positive experience with our product and service.

February 4, 2022

Great service, the app suppurt was godd. They helped me setup the whole thing over a call. It was done quickly.

R24 Shop
Germany
9 months using the app
May 4, 2023

As a long-time e-commerce business owner, finding an efficient and user-friendly shipping solution has always been a top priority. I am thrilled to say that my search has finally come to an end with the Shipeasy app! Not only does this app offer an incredibly intuitive interface, but it also provides unparalleled customer support, particularly from Siva, who made my onboarding experience seamless.

From the get-go, I was impressed by Shipeasy's clean design and easy-to-navigate features. The app simplifies the shipping process, saving me both time and effort in managing my orders. But what truly sets Shipeasy apart is its metafields sync feature, which automatically syncs product dimensions with each order. This capability has been a game-changer for my business, as it has greatly improved the accuracy of my calculated shipping costs.

During my onboarding process, I had the pleasure of working with Siva, who provided exceptional support. Siva patiently guided me through each step, answering all of my questions and ensuring that I was comfortable with the app's functionalities. Their attentiveness and dedication to customer satisfaction left a lasting impression, and I couldn't be more grateful for their assistance.

In conclusion, the Shipeasy app has revolutionized my e-commerce shipping experience, thanks to its innovative metafields sync feature and outstanding onboarding support from Siva. If you're looking for an accurate and efficient shipping solution, I wholeheartedly recommend giving Shipeasy a try. It's truly a game-changer for any e-commerce business owner!

Big Box Outlet Store
Canada
9 months using the app
Logbase replied May 5, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

Edited September 12, 2024

Everything is great. They solve all my problems with app very quickly. I recommended

Shopdaddy-Studio
Ukraine
9 months using the app
Logbase replied January 16, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

September 29, 2023

Rahul was extremely helpful in resolving an issue with the App! Thank you!

Coconut Lane
United Kingdom
9 months using the app
Logbase replied October 2, 2023

Thank you for sharing your fantastic experience with us, we truly value your positive feedback. Should you need any more help or have any other questions, please don't hesitate to reach out. We look forward to the opportunity to assist you again in the future.

March 3, 2023

This is a very good shipping setting app, which is very helpful for our store. There is a very professional support team that resolved my issues very quickly. Sowmiya is great!

OlyVogue
Hong Kong SAR
9 months using the app
Logbase replied March 13, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

Edited January 9, 2024

Thanks for your help Janani!

Motoquipe
Australia
9 months using the app
Logbase replied October 27, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future🙂

March 24, 2023

The customer support is phenomenal, responded quickly and help me setup some pretty complex shipping scenarios. Siva also walked me through how to setup more product shipping specialty rates in the future, he was super helpful! I'd highly recommend the app, excellent product for our complex scenarios and incredible, fast customer service! Thanks guys!

Soulfa by My Designer Furniture
United States
9 months using the app
Logbase replied March 27, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us any time for further assistance. We will be glad to help you!!

July 12, 2022

Siva is great and made our day by helping us to set up the shipping settings for our business. Great App!

WholeFoodsBox
United Kingdom
9 months using the app
Edited February 15, 2024

Another great experience with the chat - extremely helpful and patient. Thanks heaps.

Vinduja was wonderful, and incredibly helpful. A fabulous app too,

Paulas Home & Living
New Zealand
8 months using the app
Logbase replied September 13, 2023

Your positive review means a lot to us, and we're truly grateful for it! Should you have any inquiries or concerns, please feel comfortable reaching out to us.