Reviews (1,000)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its ability to handle complex shipping needs across different geographies, product tags, and vendors. It offers customizable shipping grids and advanced rate-setting features that go beyond Shopify's basic options. The app is user-friendly and boosts operational efficiency. Customer support is highly praised for its responsiveness and effectiveness, including real-time Zoom assistance and quick problem resolution.
Refine
-
By rating
Good day,
I am writing this review for Janani. She offered outstanding customer service. She is prompt, efficient, and knowledgeable in what she does. She navigates her way very effectively and is very well spoken. She took the time to explain me everything and to help me understand how to setup my store. She went to the extent of explaining me everything step by step. Initially, I was confused and I thought she was going to rush me. But I started feeling very easy with her service and she really made sure that I understood how to use the application. Thanks to her help, I will definitely remain subscribed to this service as well as recommend it to other friends. I have scheduled another call with Janine to learn about the other services provided. I definitely recommend her services, she is an outstanding agent. Thank you Janani
Thank you so much for the wonderful review! It's our pleasure to assist you. Please feel free to reach us if you have any queries, we will be glad to assist you.
Ich verwende die App für meinen Shop. Für einen Anfänger ist es am Anfang sehr viel, aber mit Shivas Support bekommt man es hin. Vielen Dank
Again these guys pull everything out the bag! constantly on hand and always and I mean always sort the issue!
highly recommended
“We're really grateful and appreciate you taking the time to share your rating with us."
I really got great support setting up all my freight costs and different logistics set-ups that we use in our webshop. Thanks Siva. You did great.
Great customer service! Responded very quickly and helped me set it up the way I wanted to use it via a Zoom call. Excited to have this app as part of my Shopify experience!
It solved my problem from shipping with differente product profiles from the same location. Their customer support took me through all the steps.
Thank you for the wonderful review. Glad to assist you.
This app has solved a lot of shipping issues for me and it's very functional. And when I encountered technical problems and didn't know how to operate, the technical support staff Janani also gave me very detailed and effective help, which is great!
This app has been super beneficial for our more complex shipping rules. I had a support request and was surprised at how incredibly helpful their support team was. Not only did Siva on their support team solve my issue, but they helped educate me further on how to use their app. I recommend anyone getting this app to schedule a zoom meeting and let them show you around because just know all of the features makes a HUGE difference. I deducted 1 star simply because I feel their documentation could have a lot more content. The documentation they have isn't bad it just needs a lot more content since their app is so robust. Thank you Siva and the LogBase team for helping me complete my work WAY FASTER!
Thank you for your feedback. We are already working on video based user guides and we will be releasing them by the end of this year. We have not updated the current user guides as we could not get convey all setup details through text based user guides. Thanks for using our app !!!
The App support has been incredible. Very reactive, patient and helpful. So far the App is working as I was expected to.
Fantastic shipping rates app with extreme amounts of flexibility and combination options.
Not to mention their super quick and friendly support.
Can't recommend it enough! Worth every penny!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are thrilled to hear about your positive experience with our product and service.