Reviews (989)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for managing complex shipping needs effectively, especially for stores with diverse requirements or multiple warehouses. It supports advanced rules and custom rates based on product type, geography, and vendor. The interface is user-friendly, facilitating easy setup and management of detailed rates. Features include tiered rates and handling for bulky items. The support team is praised for their responsiveness and helpfulness.

May 22, 2023

Good app and help from support. Highly recommend for everyone need shipping app rate for each type of products

Giftago
Vietnam
5 months using the app
Logbase replied May 22, 2023

We really appreciate your valuable time to share your rating with us. Feel free to reach us anytime and we will be happy to assist you. Thank you again!

February 15, 2023

Great Help, very professional and take the time to assist and explain. I really appreciated to work with Siva.

CONVER-TABLE
Belgium
5 months using the app
Logbase replied March 13, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

September 8, 2023

We are moving from another app to this one and are super nervous about whether it can be implemented immediately and whether errors can solved quickly as it could suspend the incoming orders if the address of shipping has any errors. But they have been very helpful and responded almost instantly and overall it feels like a much smoother operation and no issues so far.

Soldeli
United Kingdom
5 months using the app
Logbase replied September 14, 2023

Your positive review means a lot to us, and we're truly grateful for it! Should you have any inquiries or concerns, please feel comfortable reaching out to us.

January 8, 2025

I installed this app and I reached out to customer support (Vignesh) and he helped me configure it according to my needs. It was quick to setup and app works great!

Lucca Antiques
United States
January 8, 2025

Vindu who helped us set up the app was very helpful :)

Talk To Me In Korean Bookstore
South Korea
January 7, 2025

I have only downloaded the app in test mode, and there is a lot to take in initially. However, I have been in touch with Durkesh, who has been extremely helpful in sorting out some initial issues. So far, 5* support from this company!

Crown Display UK
United Kingdom
January 7, 2025

An excellent app for configuring all shipping requirements in the desired format! We were able to meet multiple needs seamlessly using this single app. A special thanks to Durkesh for guiding us through every step and helping us address all our requirements efficiently. Highly recommended!

Banana Club In Vogue Pvt Ltd
India
September 12, 2022

Siva is very patient and didactic. It helped me understand the site and organize everything I needed. Thank you Siva for you service.

Cream Of The Crop Gelato
Ireland
5 months using the app
Edited August 4, 2022

I'm using the starter pack, and it does what I need by helping me to show rates based on city. While its not a standard set up and not one that is recommended the team helped me to set it up in a way that would work for me, and I really appreciate their quick response and support. Thanks alot!

BabySpace Shop
Sri Lanka
5 months using the app
Edited November 28, 2022

Got excellent help from Rahul with setting up shipping rates and a general overview of how the app works :-)

PerfectPetsOnline
Australia
4 months using the app