Reviews (989)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for managing complex shipping needs effectively, especially for stores with diverse requirements or multiple warehouses. It supports advanced rules and custom rates based on product type, geography, and vendor. The interface is user-friendly, facilitating easy setup and management of detailed rates. Features include tiered rates and handling for bulky items. The support team is praised for their responsiveness and helpfulness.

December 5, 2023

Amazing support provided by Janani!

Arbrasha
Canada
4 months using the app
Logbase replied December 7, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.

September 12, 2022

Thank you for your help Siva... It was a quick solution and appreciate your help. We started using this app recently. Soon will let you know the app feedback.

TAMANNA
United Arab Emirates
4 months using the app
March 16, 2023

We were experiencing issues with our B2B and B2C flows and Rahul was extremely fast and helpful. We scheduled a meeting within 30 minutes and had our issues resolved within 5 minutes. Perfect customer support!

Folk Kombucha
Denmark
4 months using the app
Logbase replied March 16, 2023

Thank you very much for taking your time to leave us this wonderful review. It was great assisting you and please feel free to contact us any time for further assistance. We will be happy to help you!!

May 14, 2022

Super useful app, Siva is super helpful and saved me so many times on shipping rate issues. totally recommended!

Matthew's Foods Online
United Kingdom
4 months using the app
August 3, 2021

100% recommend this app... it has fantastic functionality and can handle complicated and multiple scenarios including cart/product weight, distance, zip code, quantity etc. The team at Logbase are hugely helpful and responsive - and will jump on a zoom call to assist with set up and and queries. Excellent value for money too. This is just what I have been looking for!

Green Dot Grass
United Kingdom
4 months using the app
Logbase replied August 3, 2021

Thank you for the wonderful review.

July 11, 2023

Great help from Rahul and Vinduja again with the shipeasy app. I have used them many times and they are always very helpful and knowledgeable. Please use the guys for all your shipeasy needs. Shipping made Easy!

Builders Merchant Direct
United Kingdom
4 months using the app
Logbase replied July 12, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

June 12, 2023

Really happy with the app and the support. The app provides the flexibility we needed to offer custom rates for shipping by Postal/Zip code. We also implemented a wholesale shipping option using the app which works great. Thanks Shipeasy!

Tuesday Brewing
Canada
4 months using the app
Logbase replied June 13, 2023

Thank you again for taking the time to share your positive experience with us. We look forward to serving you in the future and continuing to exceed your expectations😊

June 6, 2022

I would like to say how pleased I am with the customer support service. All I had to do is simply schedule an appointment. I picked a Zoom call. They offer more than one way to contact them for assistance which is wonderful. I had the pleasure of speaking with Mr. Siva. I explained my needs, and he was able to add the app and set it up with no problem for me. Mr. Siva is very knowledgeable, helpful, & patience. I very much recommend this app. Thank you Shipping rates!

Flip Flop Dynasty
United States
4 months using the app
May 20, 2023

Great customer servic, Rahul went through the process step by step and set everything up that I needed.

Zeustar
Australia
4 months using the app
Logbase replied May 20, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

May 8, 2023

I'd have to say that my favorite thing about this app is the support. They have the best customer service and they are always ready to help and solve any problem your store might have. You can even schedule zoom meetings to go over your specific needs and get help setting up your shipping based on what you need.

billingtoninspections
United States
4 months using the app
Logbase replied May 9, 2023

Thank you again for taking the time to share your positive experience with us. We look forward to serving you in the future and continuing to exceed your expectations😊.