Reviews (993)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to customize shipping rates based on factors like product type, region, and dimensions, making it ideal for stores with diverse inventories. It features a user-friendly interface and advanced settings that improve upon Shopify's basic options. The support team is praised for being responsive and providing personalized assistance, enhancing the app's reliability and functionality in managing complex shipping needs.

June 16, 2023

The customer service was prompt. The agent assigned to me made a few tests until he hit the nail with the solution to my issue. The whole thing lasted 15 minutes and I could understand everything he was doing. Thanks!

Wellbone
United States
3 months using the app
Logbase replied July 18, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback.

September 21, 2023

Thank you Barath for your help. I was able to achieve exactly what i wanted to do. 5 Stars

Hot24.co.uk
United Kingdom
3 months using the app
Logbase replied September 25, 2023

We're delighted to hear about your excellent experience with us, and your positive feedback is greatly appreciated. If you require any further assistance or have additional inquiries, please feel free to contact us. We eagerly anticipate the opportunity to serve you once more in the future.

January 31, 2022

Great App, great Support!
Had a question which was resolved within a couple of minutes, can only recommend!

SinoPlaSan AG
Germany
3 months using the app
June 16, 2022

Great support easy to reach and the app does exactly what I needed. Many thanks to Siva he was very helpful!

The PVC Shop
United Kingdom
3 months using the app
Edited May 31, 2023

Love this app and the customer service is on par! I worked with Dhanasheelan and he was amazing. He seemed to really care about my needs and getting a solution to my problem. Thank you!

Update - had to contact the company again and was helped by Raj. He was awesome!

Garland Dental Services
United States
3 months using the app
Logbase replied May 16, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

June 2, 2023

I recently discovered the shipping rate calculation app for Shopify, and it has been a game-changer for my online store. The user-friendly interface, accurate calculations, and seamless integration make it an essential tool for any e-commerce business. It has saved me time, provided accurate shipping costs to my customers, and the customer support is excellent. Big shoutout to Sowmiya Logbase which helped me a lot during this process. Highly recommended!

Slippelo
Switzerland
3 months using the app
Logbase replied June 2, 2023

Thank you again for taking the time to share your positive experience with us. Feel free to reach us anytime, we are looking forward to serving you in the future!

June 1, 2022

Super Service, funktioniert Tadellos! Shiva hat mir geholfen alles einzurichten. Kann ich nur weiterempfehlen!

Night Hero
Switzerland
3 months using the app
April 14, 2024

Jenifer & Rahul helped me fix the issue I was having with urban & rural NZ post codes, highly recommend the team. Very helpful and friendly.

flyingdragonnursery
New Zealand
About 2 months using the app
Logbase replied April 16, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Edited December 18, 2023

I have a wonderful setup meeting with Jeniffer. Very kind and helpful service. works great!

my name is Niv
Israel
3 months using the app
Logbase replied December 10, 2023

Thank you so much for the wonderful review! It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

August 22, 2023

The app for creating shipping rates with different scenarios and conditions. Rahul is always quick to answer.

jppjp
France
3 months using the app
Logbase replied September 13, 2023

Your positive review means a lot to us, and we're truly grateful for it! Should you have any inquiries or concerns, please feel comfortable reaching out to us.