Reviews (992)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to customize shipping rates based on factors like product type, region, and dimensions, making it ideal for stores with diverse inventories. It features a user-friendly interface and advanced settings that improve upon Shopify's basic options. The support team is praised for being responsive and providing personalized assistance, enhancing the app's reliability and functionality in managing complex shipping needs.

December 28, 2023

Very fast, helpful support and reliable app for adjusting shipping rates.

Heritage House
United States
4 months using the app
Logbase replied December 31, 2023

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

May 2, 2023

Great app, works very well, support from Rahul was spot on, very helpful! I recommend this app over the other postcode apps!

Skatewarehouse.co.uk
United Kingdom
4 months using the app
Logbase replied May 2, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

Edited September 2, 2023

I am absolutely thrilled with the exceptional service I received from the team at LogBase specially from their staff Dhanasheelan & Barath. From start to finish, they exceeded all my expectations and truly went above and beyond to ensure my satisfaction.
First and foremost, their dedication and commitment to their clients is truly commendable. The team, worked tirelessly to address all of my concerns and provide timely solutions. Dhanasheelan spent an incredible amount of time, approximately 4 hours, to resolve the issues I was facing. This level of dedication and devotion truly sets them apart from other service providers.

The level of customer care I experienced was exceptional. Every interaction with the team was met with utmost professionalism and friendliness. They were attentive, patient, and genuinely cared about my needs. It's clear that customer satisfaction is their top priority.

I wholeheartedly recommend their services to anyone in need, and I am confident that they will continue to excel in their industry.

Tiles Forever
United Kingdom
4 months using the app
Logbase replied May 18, 2023

Thanks a lot for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be there to help you always.

July 18, 2023

Rahul properly explained one of the best customer service I experienced while setting up my shipeasy account.

MAMTA MARBLES
India
4 months using the app
Logbase replied July 19, 2023

Thank you so much for your fantastic 5-star review! It means a lot to the whole team, and we’d love to have you back very soon.

Edited August 11, 2023

Thank you so much Rahul Pradeev and dhana
For helping us with our complicated shipping needs . Very patient and understanding of what we needed . Thank you

COPPERTUBINGSALES
United States
4 months using the app
Logbase replied April 26, 2023

We really appreciate your valuable time to share your rating with us. Feel free to reach us anytime and we will be happy to assist you. Thank you again!

Edited January 9, 2024

Thanks for your help Janani!

Motoquipe
Australia
4 months using the app
Logbase replied October 27, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future🙂

September 2, 2022

This app is great, is calculating the shipping rates for my website orders and customer service is very kind and helpful.

Cortindustrial.ro
Romania
4 months using the app
March 24, 2023

Rahul & Dheasheel were fantastic, 5* experience. This app really integrated well with my store. Highly recommend

Eden Horticulture Ltd
United Kingdom
4 months using the app
Logbase replied March 24, 2023

Thank you very much for taking your time to leave us this wonderful review. It was great assisting you and please feel free to contact us any time for further assistance. We'll be glad to help you.

September 26, 2023

Great experience with the Shipeasy app support and the functionality met our needs. Highly recommended! Service from Sowmiya

pewox
Hong Kong SAR
4 months using the app
Logbase replied September 28, 2023

Thank you for sharing your fantastic experience with us, we truly value your positive feedback. Should you need any more help or have any other questions, please don't hesitate to reach out. We look forward to the opportunity to assist you again in the future.

Edited August 6, 2022

I have been getting help by Kavishan this week. app works great and their support is great. Their zoom support just makes the installation so much easier. he is my guy. Kavishan. Thank you!

Prior
New Zealand
4 months using the app