Reviews (960)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs, praising its ability to customize rates by region, product dimensions, and vendor rules. It's especially useful for international shipping with tiered rates. The user-friendly interface and exceptional support team, known for their responsiveness and effective problem-solving, are frequently highlighted. Merchants appreciate the enhanced shipping transparency and customization, improving the customer shopping experience.

September 26, 2024

The app works amazing, we had missed a setting and Nitish from the support team was very helpful and solved our problem on a zoom meeting. We recommend!

Holgers Stugmaterial AB
Sweden
17 days using the app
Logbase replied October 8, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

September 19, 2024

Great app overall! Migrated our store from Woocommerce to Shopify and our shipping requirements are pretty complicated as we sell bulky vintage furniture nationwide. The customization features in this app are great. Highly recommend!

Dolphin & Flamingo
United States
9 days using the app
Logbase replied October 8, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

August 22, 2024

Easy to use and very helpful staff if you ever get lost. Postcodes can be a headache but these guys are superb, making shipping rates, simple!

Deal Buyer
United Kingdom
3 months using the app
Logbase replied August 26, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

October 8, 2024

vignesh provided excellent customer service to us when helping to get everything set up.

PLUM CREATIONS
Canada
5 days using the app
Logbase replied October 9, 2024

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

September 13, 2024

A good app for shipping rates, and perfect service from Durkesh! THanks a lot!

Shelvingbrothers
Australia
3 months using the app
Logbase replied October 8, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

September 18, 2024

MERCI Vinduja ! You was perfect and clear.

Thank you so so much

Danyberd Team

Danyberd
France
4 months using the app
Logbase replied October 8, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Edited October 3, 2024

*** Update - Vinduja has been lovely assisting with the app refinement - took over 2 hours & she was so patient, looks like the solution will improve our overall functionality greatly**

Helped with a 'gremlin' in scenarios - speedy when contacted and an easy resolve.

Something to note with this app (so that it is fit for your purpose) is that it does not 'tag' orders as they come through. They get listed under the shipping column on the orders page & the app does not have a date/time element, furthermore it isn't really compatible with that selection.

Also, for Australian, it works off Zip Codes. Our zip codes (post code) areas can cover wide distances & need to ensure this works for you. Worth noting.

For what it does (Shipping rates), it does well.

iCooked
Australia
4 months using the app
Logbase replied July 26, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

October 9, 2024

Jennifer was knowledgeable and very patiently helped me get through a million and one questions I had regarding my shipping saga!

Plaza Bolívar
United States
13 days using the app
August 8, 2024

The app is thorough, and works perfect for us after being set up correctly. Barath was very helpful in helping set up my shipping rates to our exact specs. This app overrides Shopify's default 'add rates together' for different shipping profiles, and allows us provide shipping rates that are one of the other, instead of combining them. Thanks Shipeasy!

The Bearded Butchers
United States
20 days using the app
Logbase replied August 20, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

August 30, 2024

Nithish has been very helpful and patient. He guided me throughout the process. It was so easy to use Shipeasy!

Think Blooms
Australia
3 months using the app
Logbase replied September 9, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.