Reviews (799)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs, especially for stores with diverse vendors and product weights. It's praised for its ability to calculate shipping costs at the cart level, handle unique scenarios like market-specific brands and irregularly shaped products, and integrate with FedEx. Merchants appreciate its user-friendly interface, accurate cost adjustments, and diverse shipping scenario creation. The customer service is commended for their quick responses and problem-solving skills, with several team members being singled out for their exceptional support.

May 6, 2024

Had initial issues setting up the app, but booked a onboarding call and got really great help from Jenifer.
Everything working as intended now, we're satisfied.

Trueffelfreunde
Germany
6 days using the app
Logbase replied May 7, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

June 20, 2024

Jenifer was super helpful on our setup, all seems good so far!

Rayne Automotive
United Kingdom
3 days using the app
May 14, 2024

Vindu great customer service

Tokyo Camii Halal Market
Japan
4 days using the app
Logbase replied May 20, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

April 10, 2024

Really good work by Siva. Perfect support. Solved all problems.

Estetica Interiors
Canada
12 days using the app
Logbase replied April 11, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 15, 2024

The team is incredibly supportive, always available whenever I need them. I've found Jennifer to be particularly cooperative; she patiently explained every detail related to my queries.

Pet Print Pajama
United Arab Emirates
2 months using the app
Logbase replied March 19, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

May 12, 2024

I had a customer support call with Barath and he helped me to set everything up. He explained everything very well. Highly recommended!

Mobiliar Berlin
Germany
4 days using the app
Logbase replied May 15, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service

March 25, 2024

Very easy onboarding, and Jennifer was super helpful in making sure everything was set up correctly and I understood the backend and platform.

Thanks!

good light world
United States
26 days using the app
Logbase replied April 5, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service

May 23, 2024

Barath was an amazing help setting up the app. The app, by nature, is a little complex as with any shipping apps so if you do download, be sure to book a set up call with them and they will get the app set up within 10 mins in real time!

Highly recommend

Dahing Plants
United States
3 days using the app
Logbase replied May 24, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

April 23, 2024

El equipo de soporte es muy amable y me ayudaron con mi configuración

Suplementos HSD
Mexico
5 days using the app
Logbase replied April 24, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

April 15, 2024

Sto appena adesso cominciando ad interfacciarm con l'app ma il servizio clienti è fantastico. Grazie Jennifer!

Millemamme
Italy
6 days using the app
Logbase replied April 16, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.