Reviews (953)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for managing complex shipping needs and calculations, especially for businesses with diverse product ranges. Its ability to set custom rates and utilize AI-based packing algorithms is noted for precision and customization. The user-friendly interface aids in simplifying shipping management, while the customer support team is praised for their proactive and knowledgeable assistance, often through personalized Zoom calls.

August 31, 2023

We have a very complex shipping situation that no other apps have been able to accommodate and Dhana has found a workaround and we can now hit the ground running. Very helpful :-)

Tough Tools
United Kingdom
21 days using the app
Logbase replied September 1, 2023

We sincerely thank you for your positive review! If you have any inquiries or any concerns arise, please feel free to reach out to us. We are dedicated to assisting and ...

May 27, 2022

Brilliant app and brilliant service. Siva from LogBase is excellent. So helpful. Created the shipping scenarios for us and then talked us through the logic. Will definitely be using for future apps

it Luggage
United Kingdom
21 days using the app
July 11, 2022

Sevice of app is very good. Mr. siva is very helpful and so kind for helping us out. Great service we recieved. Thank You so much for the help.
Appreciate Kudos.

skylightsrooflight
United Kingdom
21 days using the app
March 24, 2023

Rahul & Dheasheel were fantastic, 5* experience. This app really integrated well with my store. Highly recommend

Eden Horticulture Ltd
United Kingdom
21 days using the app
Logbase replied March 24, 2023

Thank you very much for taking your time to leave us this wonderful review. It was great assisting you and please feel free to contact us any time for further assistance. We' ...

July 18, 2022

The support on this app is the best I have experienced. Before using the app we are able to test it to find out if it fits our needs. Our situation is a little complex with different shipping pricing for different range of products. Therefore additional coding was required from the developers who did it for free and once everything is tested we are confident to launch.

Spot On Dealz 置好價
Hong Kong SAR
21 days using the app
July 12, 2022

Siva is great and made our day by helping us to set up the shipping settings for our business. Great App!

WholeFoodsBox
United Kingdom
20 days using the app
May 9, 2023

Great app and great customer service - allows to us to use our analytics engine on freight costs powered by Synapsum to precisely target zip code-based rates at checkout. This ensures we will recover costs.

Tuckin' Good
United States
20 days using the app
Logbase replied May 10, 2023

Thank you again for taking the time to share your positive experience with us. We look forward to serving you in the future and continuing to exceed your expectations😊.

December 8, 2022

Siva was very helpful for setting everything up from scratch for my store. The chat support is also fast for some general questions as well. Great work, good customer service.

The Golden Triangle
United States
20 days using the app
Logbase replied January 24, 2023

We really appreciate you taking the time to leave us a 5-star review. It means a lot to us!

Thank you,
Logbase Team.

September 5, 2023

Dhana Sheelan was very helpfull, he helped us setup the application smoothly !
thx a lot!!

Casa Zanoni
France
20 days using the app
Logbase replied September 7, 2023

We deeply value your positive review, and we want you to understand that we're committed to offering assistance and support whenever you have questions or concerns. Please ...

April 10, 2024

Would highly recommend this app. Thank you Siva for the call and helping me understand the app better. Great service!

preservefoodservice
United States
20 days using the app
Logbase replied April 16, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...