Reviews (1,000)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex shipping needs across different geographies, product tags, and vendors. It offers customizable shipping grids and advanced rate-setting features that go beyond Shopify's basic options. The app is user-friendly and boosts operational efficiency. Customer support is highly praised for its responsiveness and effectiveness, including real-time Zoom assistance and quick problem resolution.

January 5, 2023

Very helpful and knowledgeable service from Rahul. Setup everything with patience and expertise. I recommend his service very much.

Art Kiosk Rougemont
Switzerland
About 2 months using the app
Logbase replied January 6, 2023

Thank you for your wonderful Review, If you have any queries in future please feel free to contact us, we will be glad to assist our customers anytime.

Cheers,
Logbase

July 17, 2023

Had a chat with Shiva and he was extremely humble, accommodating and helpful. Resolved my shipping queries within minutes and showed so much patience. Highly recommend!

XSRease
United Kingdom
About 2 months using the app
Logbase replied July 19, 2023

Thank you so much for your fantastic 5-star review! It means a lot to the whole team, and we’d love to have you back very soon.

March 7, 2023

Rahul was super supportive and professional. HE was always willing to help. I highly recommend Shipping Rates to any Shopify businesses which requires smarty shipping rate strategy

www.ultrabathroom.com
United Kingdom
About 2 months using the app
Logbase replied March 13, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

August 10, 2023

Great app and amazing support! Siva in particular was very helpful, thanks again for sorting out the app settings for us!

NewWall
Canada
About 2 months using the app
Logbase replied August 21, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

February 23, 2023

I was just on a call with Siva and he was super nice and competent! He was able to locate and fix my issues really quickly. Amazing service! Thank you.

deckenpost
Germany
About 2 months using the app
Logbase replied March 13, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

Edited April 22, 2023

Siva was a great help to me. When I ran into a problem with the shipping being calculated in checkout, Siva quickly identified and fixed the problem and I'm very grateful for that.

Elmore Roots Nursery
United States
About 2 months using the app
Logbase replied March 13, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

June 12, 2023

The shipeasy team did a great job helping me with my shipping setup for my shopify store. Janani helped me to setup my rates and showed me everything I needed to know. I couldn't be more happy with the service. I highly recommend this app as it is so versatile for all situations.

Gym Room
Australia
About 2 months using the app
Logbase replied June 12, 2023

We really appreciate your valuable time to share your rating with us. Please feel free to reach us anytime if you have any queries, we will be happy to assist you.

Edited June 8, 2024

Jenifer has been amazing in helping us to set up our rates. 5* star support and service.

Budeful
United Kingdom
About 2 months using the app
Logbase replied December 1, 2023

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are thrilled to hear about your positive experience with our product and service.

July 26, 2023

Rahul was very responsive and helpful in answering my set-up questions, correcting my initial errors and explaining how the app works.

Powerful UK
United Kingdom
About 2 months using the app
Logbase replied July 27, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

Edited February 2, 2024

Fantastic help from Shiva, will definately be using other apps from them

Dahlia May Flower Farm
Canada
About 2 months using the app
Logbase replied January 16, 2024

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.