Reviews (1,000)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex shipping needs across different geographies, product tags, and vendors. It offers customizable shipping grids and advanced rate-setting features that go beyond Shopify's basic options. The app is user-friendly and boosts operational efficiency. Customer support is highly praised for its responsiveness and effectiveness, including real-time Zoom assistance and quick problem resolution.

December 10, 2022

Rahul was very helpful in fixing our app's configuration. He assisted me in every possible way. I'm grateful.

SILVAZORA
United States
About 2 months using the app
January 12, 2024

Jennifer was very helpful and patient!

Bawa Medical
United States
About 2 months using the app
Logbase replied January 16, 2024

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.

July 28, 2023

I was looking for an app to let me set up specific shipping prices based on item type and not overall order weight.

I contacted "Shipping Rates - Shipeasy" support and arranged a zoom call. Dhana guided me through the setup process and spent over an hour with me to help me configure the app around my product groups. Dhana was friendly, patient, and his knowledge of the app was brilliant.

I had been looking at other apps but the customer service Dhana provided to me made it an easy choice to go with "Shipping Rates - Shipeasy".

The app is now fully setup and I could not be happier with it.

Thanks Dhana!!!

Gary / Steven of Winder Joinery

Winder Joinery
United Kingdom
About 2 months using the app
Logbase replied July 29, 2023

Hi Gary / Steven,
Thank you so much for your fantastic 5-star review. We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback. Awaiting to assist you in the future!!

May 28, 2024

Janani 의 도움 덕분의 굉장히 쉽게 적용할수 있었습니다.
빠른 도움으로 적용하기 쉽고, 앱 자체도 직관적으로 세팅되어있으며
작업하기 수월합니다. 추천합니다~

Idenel Professional
South Korea
11 days using the app
Logbase replied June 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Edited October 18, 2022

Amazing support and help from Raj! he was able to take control and fix the rates for me. Honestly the best support I've ever had.

The Bag N Box Man LTD.
United Kingdom
About 2 months using the app
September 9, 2022

Fast and good service ! Great app and team ! work very well! we recommand that app for shipping services

boutiqueiletaitunefois.com
Canada
About 1 month using the app
Edited December 4, 2023

Worked with Rahul and he jumped in to escalate the help needed. This app has good customer service.

USA Environmental Services
United States
About 1 month using the app
Logbase replied November 5, 2023

Thank you so much for the wonderful review. Please feel free to reach us if you have any queries, we will be glad to assist you.

October 23, 2023

Siva was very knowledgeable and help integrate both Shipeasy and Pickeasy seamlessly on my website. Highly recommend!

The Artisan Gift Boxes
United States
About 1 month using the app
Logbase replied October 27, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future🙂

December 2, 2022

Great app, and has amazing support, I'm totally happy with the features, and special thanks to Mr Rahul, such a dedicated person, who clearly understands the requirement and provided proper solutions. all the best to the team.

Hotpack India
India
About 1 month using the app
June 20, 2024

Jenifer was super helpful on our setup, all seems good so far!

Rayne Automotive
United Kingdom
3 days using the app
Logbase replied June 26, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.