Reviews (1,000)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex shipping needs across different geographies, product tags, and vendors. It offers customizable shipping grids and advanced rate-setting features that go beyond Shopify's basic options. The app is user-friendly and boosts operational efficiency. Customer support is highly praised for its responsiveness and effectiveness, including real-time Zoom assistance and quick problem resolution.

July 19, 2022

Super easy to set up shipping rates for my plant nursery! I have to charge per plant plus a handling fee per order, with different rates and handling fees for different locations across the continent. This app makes that a breeze. Rajkumar was really fun and helpful in guiding me through the setup process via chat, and explained how it works, too. 10/10 would recommend

secret-garden-growers
United States
About 1 month using the app
January 4, 2022

Customer service is great! They fix my problem right away and very professional. Good choice for more shipping options

Little Black Box home
Canada
About 1 month using the app
August 24, 2023

Looks as if it is going to do everything we need, and Dhana was fantastic at showing us how to set it up. Brilliant!

Savannah's Candy Kitchen Store
United States
About 1 month using the app
Logbase replied August 25, 2023

Your positive review means a lot to us, and we're truly grateful for it! Should you have any inquiries or concerns, please feel comfortable reaching out to us. We're dedicated to offering you assistance and support whenever you need it.

May 31, 2022

I just need to praise Siva - He has helped me and spent over an hour making sure every little detail is correct. I cannot stress enough how helpful he was and nothing I asked was too much. I will continue to use this app as it is very good for different shipping zones but equally because his customer service was brilliant! Thankyou Siva.

Italian Building Centre
United Kingdom
About 1 month using the app
March 23, 2023

Their support is so nice. Especially, Sowmiya. She is always so kind and teaches me how to set up. And when I got some issues after we launched, her response is quick and always she answered the zoom meeting. It was so helpful. Highly recommend this app (or her service)!!

& vintage
Japan
About 1 month using the app
Logbase replied March 23, 2023

Thanks for your wonderful review! We really appreciate your feedback, and it's our pleasure to assist you anytime.

May 23, 2024

expert on Shipeasy, very kind and easy to explane.

Music Plaza
United States
12 days using the app
Logbase replied June 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 8, 2022

Amazing app for difficult shipping scenarios. Very flexible and amazing support via Chat and Zoom. They really help you to find solutions for you (e.g. 0 € shipping costs for Click & Collect, no double charge for multi location shipping etc.). Highly recommended!

B.O.C.
Germany
About 1 month using the app
December 10, 2021

this app is wonderful, help me calculate my shipping cost and their customer service is helpful and patient, help me set up a shipping cost and reply me question quickly. highly recommeded!!!!

BestWonderCloset - High Quality Replica Shoes
China
About 1 month using the app
March 20, 2023

Great support from Siva and a good app to help merge shipping costs to a higher rate. Highly recommend

Sound Insulation
United Kingdom
About 1 month using the app
Logbase replied March 21, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us any time for further assistance. We will be glad to help you!!

May 18, 2023

感谢Rahul Logbase技术员帮忙远程协助,重量运费设置成功,很棒!过去一直对部分国家的运费设置过低,且shopfiy未能按重量自动计算收费,该插件完美解决问题。如果可以的话,多包裹每票的处理费用,可以自动叠加就更好了!

Saviland
Hong Kong SAR
About 1 month using the app
Logbase replied May 20, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.