Reviews (988)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for managing complex shipping needs effectively, especially for stores with diverse requirements or multiple warehouses. It supports advanced rules and custom rates based on product type, geography, and vendor. The interface is user-friendly, facilitating easy setup and management of detailed rates. Features include tiered rates and handling for bulky items. The support team is praised for their responsiveness and helpfulness.

December 10, 2022

Rahul was very helpful in fixing our app's configuration. He assisted me in every possible way. I'm grateful.

SILVAZORA
United States
About 2 months using the app
July 28, 2023

I was looking for an app to let me set up specific shipping prices based on item type and not overall order weight.

I contacted "Shipping Rates - Shipeasy" support and arranged a zoom call. Dhana guided me through the setup process and spent over an hour with me to help me configure the app around my product groups. Dhana was friendly, patient, and his knowledge of the app was brilliant.

I had been looking at other apps but the customer service Dhana provided to me made it an easy choice to go with "Shipping Rates - Shipeasy".

The app is now fully setup and I could not be happier with it.

Thanks Dhana!!!

Gary / Steven of Winder Joinery

Winder Joinery
United Kingdom
About 2 months using the app
Logbase replied July 29, 2023

Hi Gary / Steven,
Thank you so much for your fantastic 5-star review. We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback. Awaiting to assist you in the future!!

Edited October 18, 2022

Amazing support and help from Raj! he was able to take control and fix the rates for me. Honestly the best support I've ever had.

The Bag N Box Man LTD.
United Kingdom
About 2 months using the app
September 9, 2022

Fast and good service ! Great app and team ! work very well! we recommand that app for shipping services

boutiqueiletaitunefois.com
Canada
About 1 month using the app
Edited December 4, 2023

Worked with Rahul and he jumped in to escalate the help needed. This app has good customer service.

USA Environmental Services
United States
About 1 month using the app
Logbase replied November 5, 2023

Thank you so much for the wonderful review. Please feel free to reach us if you have any queries, we will be glad to assist you.

October 23, 2023

Siva was very knowledgeable and help integrate both Shipeasy and Pickeasy seamlessly on my website. Highly recommend!

The Artisan Gift Boxes
United States
About 1 month using the app
Logbase replied October 27, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future🙂

December 2, 2022

Great app, and has amazing support, I'm totally happy with the features, and special thanks to Mr Rahul, such a dedicated person, who clearly understands the requirement and provided proper solutions. all the best to the team.

Hotpack India
India
About 1 month using the app
July 19, 2022

Super easy to set up shipping rates for my plant nursery! I have to charge per plant plus a handling fee per order, with different rates and handling fees for different locations across the continent. This app makes that a breeze. Rajkumar was really fun and helpful in guiding me through the setup process via chat, and explained how it works, too. 10/10 would recommend

secret-garden-growers
United States
About 1 month using the app
January 4, 2022

Customer service is great! They fix my problem right away and very professional. Good choice for more shipping options

Little Black Box home
Canada
About 1 month using the app
August 24, 2023

Looks as if it is going to do everything we need, and Dhana was fantastic at showing us how to set it up. Brilliant!

Savannah's Candy Kitchen Store
United States
About 1 month using the app
Logbase replied August 25, 2023

Your positive review means a lot to us, and we're truly grateful for it! Should you have any inquiries or concerns, please feel comfortable reaching out to us. We're dedicated to offering you assistance and support whenever you need it.