Reviews (989)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to customize shipping rates based on factors like product type, region, and dimensions, making it ideal for stores with diverse inventories. It features a user-friendly interface and advanced settings that improve upon Shopify's basic options. The support team is praised for being responsive and providing personalized assistance, enhancing the app's reliability and functionality in managing complex shipping needs.

September 14, 2023

Before discovering Shipeasy, online shopping was always a hit or miss for me, especially when it came to shipping fees and the tedious checkout process. But this app has completely revolutionized my experience, making it more seamless and hassle-free.

Shipping Costs Reimagined
One of the standout features of this app is the intelligent shipping cost adjustment. No longer do I have to navigate through endless promotions and confusing flat rates. Shipeasy does all the work for me, finding the most cost-effective shipping option available. This has saved me both time and money, and for that, I'm incredibly grateful.

Smoother Checkout Experience
We all know how frustrating an outdated or buggy checkout system can be. Shipeasy has completely fixed this issue by streamlining the process, ensuring that it is quick, secure, and efficient. Gone are the days of error messages and page timeouts; this app just works, every time.

Unmatched Customer Service
Last but certainly not least, the customer service is top-notch. Whether it's a technical issue or a general query, the support team is always just a click away, ready to solve any problem with a friendly attitude.

In conclusion, Shipeasy has not just made online shopping easier but also more enjoyable. I can't recommend it enough for anyone looking to improve their online shopping experience.

EmpressKorea
South Korea
28 days using the app
Logbase replied December 7, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.

September 26, 2022

I contacted support for setting up combined rates. Over a zoom meeting Shiva helped me figure the rates correctly. He understood what I needed, was knowledgeable about how to put my needs into the rates and was very courteous to talk to. Tech support in this app is A+. The app is versatile and support will help you with any issue you are having. They are prompt and responsive. Highly recommend

Rojo's Roastery
United States
28 days using the app
Edited October 12, 2023

Brilliant and immediate support from Sowmiya and Vindu thank you! She helped us set up conditional Free Shipping for our cart.

Uncle John's Licorice
Australia
28 days using the app
Logbase replied June 5, 2023

We appreciate you taking the time to leave us your review. It means a lot to the whole team, and we’d love to have you back very soon. Thank you once again!

January 8, 2024

When setting up they have an option to have a Zoom meeting with a representative to help set up the app. Because of all of the features of the app, it is a bit complex to initially set-up. I spoke with Vinduja whom I shared my screen with. She was super helpful in fully setting up the app. Thanks to her I'm fully up and running with live shipping rates and different box sizes. Thanks again Vinduja!!

Glow Scents
United States
27 days using the app
Logbase replied January 16, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

September 4, 2023

Haven't fully started using the app but getting set up was so much easier with Barath. He was really incredible when answering my questions and checking everything was correct

Abode Haven
Australia
27 days using the app
Logbase replied September 6, 2023

Your positive review means a lot to us, and we're truly grateful for it! Should you have any inquiries or concerns, please feel comfortable reaching out to us. We're dedicated to offering you assistance and support whenever you need it.

July 15, 2022

Siva m'a beaucoup aidé, il a réglé mes soucis très rapidement.
Je n'hésiterais pas si j'ai d'autre question
Merci beaucoup à toi !

Jardinisimo
Panama
27 days using the app
September 29, 2023

I had a difficult time setting up my shipping rates because our store has product of quite a complex nature when it comes to shipping, I reached out to their support and Jennifer from customer support was very patient and helpful throughout all my questions, she took the time and effort to fully understand my needs and made sure all met met. Amzaing support thank you very much I'm looking forward to setup all my shipping and start using this app on my store!

CH1 Landscaping & Garden Index
United Kingdom
27 days using the app
Logbase replied December 7, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.

January 31, 2023

Great Support by Rahul , Really Helpful, He went above and beyond and helped in the entire shipping profile setup, international pricing, combined pricing, etc

Thanks Shipeasy

moonwalkr
India
26 days using the app
Logbase replied January 31, 2023

We really appreciate you taking the time to leave us a 5-star review. It means a lot to us!

Thank you,
Logbase Team

September 19, 2023

I use this to set up my international shipping methods and fees. It's a well built tool to configure many complex scenarios that come with duties and taxes calculation per region level.

The team, especially Sowmiya has helped us configure our store and understood our rather complex requirements with ease. She's been a great support throughout the process. Generally, the team is always ready to jump on a call and help and I find it commendable!

ultrahuman-us
India
26 days using the app
Logbase replied September 26, 2023

We're delighted to hear about your excellent experience with us, and your positive feedback is greatly appreciated. If you require any further assistance or have additional inquiries, please feel free to contact us. We eagerly anticipate the opportunity to serve you once more in the future.

June 17, 2022

that's good app for fix the problem of shipping rate and also they have good support really very helpful.thank you for this app.

JustbySun
United Kingdom
26 days using the app