Reviews (924)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing complex shipping needs across multiple vendors and zones. It supports a variety of shipping scenarios, including different weights, sizes, and specific requirements, which helps reduce cart abandonment by enabling quick shipping calculations at checkout. Key features include a multi-product, multi-zone shipping calculator, customizable rates based on geography, product tags, and vendor-specific rules, as well as support for complex rules like postcode-based rates and tiered shipping rates. Merchants also praise its reliable performance and exceptional customer support, noting the availability of the support team through Zoom, live chat, and email, along with free setup assistance and detailed onboarding.
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Siva was very very helpful to us in explaining how the app works and was very patient
The app is very flexible and has almost unlimited options
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us!
Thank you,
Logbase Team.
Pour l'instant en mode test, nous avons eu de l'aide très rapidement et très facilement malgré la complexité de nos politiques de frais de port, et toujours avec le sourire !
initially a little confusing, but after some awesome support from Raj I'm very happy and the ap is doing what I need
We wanted to take a moment to express our sincerest gratitude for the wonderful review you left for us. Your kind words mean a great deal to us and we are so pleased to hear that we were able to provide you with a positive experience.
At our company, we always strive to provide the highest level of customer service and satisfaction, and it is truly rewarding to receive feedback that confirms we are meeting that goal.
Thank you again for taking the time to share your positive experience with us. We look forward to serving you in the future and continuing to exceed your expectations😊.
This app has been super beneficial for our more complex shipping rules. I had a support request and was surprised at how incredibly helpful their support team was. Not only did Siva on their support team solve my issue, but they helped educate me further on how to use their app. I recommend anyone getting this app to schedule a zoom meeting and let them show you around because just know all of the features makes a HUGE difference. I deducted 1 star simply because I feel their documentation could have a lot more content. The documentation they have isn't bad it just needs a lot more content since their app is so robust. Thank you Siva and the LogBase team for helping me complete my work WAY FASTER!
Thank you for your feedback. We are already working on video based user guides and we will be releasing them by the end of this year. We have not updated the current user guides as we could not get convey all setup details through text based user guides. Thanks for using our app !!!
We were trialling the app and had zoom call with Siva at LogBase and got all the answers we needed. Excellent service.
Good day,
I am writing this review for Janani. She offered outstanding customer service. She is prompt, efficient, and knowledgeable in what she does. She navigates her way very effectively and is very well spoken. She took the time to explain me everything and to help me understand how to setup my store. She went to the extent of explaining me everything step by step. Initially, I was confused and I thought she was going to rush me. But I started feeling very easy with her service and she really made sure that I understood how to use the application. Thanks to her help, I will definitely remain subscribed to this service as well as recommend it to other friends. I have scheduled another call with Janine to learn about the other services provided. I definitely recommend her services, she is an outstanding agent. Thank you Janani
Thank you so much for the wonderful review! It's our pleasure to assist you. Please feel free to reach us if you have any queries, we will be glad to assist you.
So far So good! Really happy with the functionality of the app, I had some troubleshooting along the way setting up but Annie and the team were quick to jump in and solve the problems for me promptly. Best customer service, A++++!
“We're really grateful and appreciate you taking the time to share your rating with us."
I have a large number of varied products in my store and pricing shipping appropriately is extremely complex. The Shipeasy team was amazing getting me set up, despite the fact that I didn't even understand what I wanted/needed in most cases. They are very quick to respond and adjust scenarios to fit my needs. They've also been very patient and accommodating as I figure out how to best use the software, which required them making lots of changes to what I originally requested. The software is quite robust and while I don't find it very intuitive, the Shipeasy team has quickly jumped in and helped whenever I needed it. Highly recommend.
Great service. The team (And especially Rahul!) did an excellent job and actually created a feature just for me. 5 stars and highly recommended.
Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.
This app is so powerful! It has everything I need. Much thanks to Kumar and Sree for helping me set this up according to my preference. Brilliant app!!