Reviews (1,000)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex shipping needs across different geographies, product tags, and vendors. It offers customizable shipping grids and advanced rate-setting features that go beyond Shopify's basic options. The app is user-friendly and boosts operational efficiency. Customer support is highly praised for its responsiveness and effectiveness, including real-time Zoom assistance and quick problem resolution.

October 18, 2023

Very supporting staff, really liked their behavior, surely recommend this company.
Shiva was supporting and really like his way of communication and guidance.
Thanks

Dynamic Labs
United States
18 days using the app
Logbase replied October 27, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future🙂

December 4, 2023

Rahul was very good at explaining everything, great job.

PetShaper
Australia
18 days using the app
Logbase replied December 6, 2023

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are thrilled to hear about your positive experience with our product and service.

July 19, 2024

App was easy to install. One of their support reps, Siva, was extremely helpful in assisting me to set up my shipping rates quickly for a promotion we were running. Also, the price for the app is very reasonable.

G3 Store Canada
Canada
About 2 hours using the app
Logbase replied July 26, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Edited July 31, 2023

Dhana and rahul is very smart and good support guy, and help me to find my failure on the setup. Shipeasy is very flexible tool.

Elixinol Life
United States
17 days using the app
Logbase replied July 27, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

Edited August 31, 2023

Quick response!! They have the best customer service. They answer my questions in seconds and also help me fix the set up issues right away. The interface is very easy to use. Highly recommended!! Thank you Janani for your help!

Jamesdar
United States
16 days using the app
Logbase replied August 21, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

March 26, 2024

it was one of the easiest and kindest ways to get help. Jenifer was very kind and helpful, I would definitely chat again if I encounter any issues

AllBuys
Lebanon
13 days using the app
June 4, 2022

App developers were very helpful and even helped me set up the app over zoom. When an issue arose they actually updated the software to help me within 48 hours. Truly wonderful customer service

Duel Kingdom
Canada
16 days using the app
March 15, 2023

Rahul really helped me with my shipping related queries. He was proactive and solved the major issues

Ceyone
India
16 days using the app
Logbase replied March 15, 2023

Thank you very much for taking your time to leave us this wonderful review. It was great assisting you and please feel free to contact us any time for further assistance. We will be happy to help you.

October 25, 2023

Rahul, great work with the introduction, thank you so much! Viva India!

rhymezlikedimez
Belgium
16 days using the app
Logbase replied October 27, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future🙂

June 2, 2023

Thanks so much Dhana for your help getting my website all set up with ShipEasy! This APP will allow us to set up more customised shipping for our customers. Thank you!

Art with Heart
United States
16 days using the app
Logbase replied June 2, 2023

Thank you again for taking the time to share your positive experience with us. Feel free to reach us anytime, we are looking forward to serving you in the future!