Reviews (986)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for managing complex shipping needs effectively, especially for stores with diverse requirements or multiple warehouses. It supports advanced rules and custom rates based on product type, geography, and vendor. The interface is user-friendly, facilitating easy setup and management of detailed rates. Features include tiered rates and handling for bulky items. The support team is praised for their responsiveness and helpfulness.

April 18, 2023

Siva from Shipeasy's customer service helped me in detail with what I needed and, by doing so, saved me a lot of headache and money. Thank you, Siva!

Bali Pharma
Indonesia
21 days using the app
Logbase replied April 20, 2023

We really appreciate your valuable time to share your rating with us. Feel free to reach us anytime and we will be happy to assist you. Thank you again!

May 18, 2022

Amazing App and the customer service is even better, Siva helped copy all my manual rates from Shopify to the app and walked through each one making sure they all displayed correctly. As we sell custom products, the normal shipping rates through shopify didn't do enough for us, this app helped wonders thanks again to Siva!

Direct Computers
United Kingdom
21 days using the app
May 9, 2023

Great app and great customer service - allows to us to use our analytics engine on freight costs powered by Synapsum to precisely target zip code-based rates at checkout. This ensures we will recover costs.

Tuckin' Good
United States
20 days using the app
Logbase replied May 10, 2023

Thank you again for taking the time to share your positive experience with us. We look forward to serving you in the future and continuing to exceed your expectations😊.

September 8, 2022

Hi Team.
It was a great getting excellent services from Mr. Shive.
we are really happy and the service was in professional way with much appreciation to Shiva and the team. Many Thanks a gain.

NOIA
Oman
20 days using the app
September 5, 2023

Dhana Sheelan was very helpfull, he helped us setup the application smoothly !
thx a lot!!

Casa Zanoni
France
20 days using the app
Logbase replied September 7, 2023

We deeply value your positive review, and we want you to understand that we're committed to offering assistance and support whenever you have questions or concerns. Please feel free to contact us without hesitation; your satisfaction is of utmost importance to us.

December 8, 2022

Siva was very helpful for setting everything up from scratch for my store. The chat support is also fast for some general questions as well. Great work, good customer service.

The Golden Triangle
United States
20 days using the app
Logbase replied January 24, 2023

We really appreciate you taking the time to leave us a 5-star review. It means a lot to us!

Thank you,
Logbase Team.

February 28, 2022

Amazing customer service and app works perfectly once set up. The ability to combine shipping scenarios is exactly what we needed for our store. I had a few questions and they walked me right through the process in a scheduled zoom. 5 star shopify app

Oak City Customs
United States
20 days using the app
August 17, 2022

Raj was very helpful and saved my store when we were in a bind. Again, can't thank them enough. We could not ship products for a few hours so this was amazing

NV Home
United States
20 days using the app
September 7, 2023

SIVA provided a great onboarding service. He was thorough, polite and took the time to explain all the features, addons and also setup the scenarios to make the process as smooth as possible. I look forward to using this app.

Nature My Therapy
United States
19 days using the app
Logbase replied December 7, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.

October 11, 2022

Very helpful and patient as we worked through the scenarios. Would highly recommend anyone that wanted to use this app. Every person was friendly and helpful

Luxurylandscape.com
United States
19 days using the app