Reviews (991)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to customize shipping rates based on factors like product type, region, and dimensions, making it ideal for stores with diverse inventories. It features a user-friendly interface and advanced settings that improve upon Shopify's basic options. The support team is praised for being responsive and providing personalized assistance, enhancing the app's reliability and functionality in managing complex shipping needs.

February 19, 2023

Great service. The team (And especially Rahul!) did an excellent job and actually created a feature just for me. 5 stars and highly recommended.

Cozmo
United Kingdom
14 days using the app
Logbase replied March 13, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

September 10, 2021

This app is so powerful! It has everything I need. Much thanks to Kumar and Sree for helping me set this up according to my preference. Brilliant app!!

Genie & Co.
Malaysia
14 days using the app
Edited March 29, 2023

We were after a way to have different shipping rates for bulky and regular items, and for the cart to display these different rates automatically (instead of adding them together). We also wanted a free shipping threshold to apply to regular products but not bulky ones. This app was able to meet our needs perfectly.

They have amazing customer support and are happy to jump in a Zoom call to remotely walk you through all the steps required for your set up. Annie was extremely helpful in getting everything set up for us!
We recommend this app to anyone who has specific shipping requirements that cannot be met by Shopify's default system.

Crackerjack Costume
Australia
13 days using the app
Logbase replied March 29, 2023

“We're really grateful and appreciate you taking the time to share your rating with us."

December 19, 2022

The app is great and does exactly what is needed. I am able to add custom and complex shipping scenarios to the checkout. The assistance is very good and they are more than happy to assist with any request.

Tyremen
United Kingdom
13 days using the app
March 9, 2022

Customer Service is really good! Unfortunately we also needed them since some parts of the app are not completely logic in my opinion. However, if you get stuck, they take their time and help you out. Recommend!

polyola
France
About 1 year using the app
August 7, 2023

Shipping Rates - Shipeasy app has completely met our needs in calculating shipping based on weight and distance from our distribution center. Customer service is amazing - immediate, specific assistance (will hop on a zoom right away to resolve more easily or through chat), friendly and kind and very quick (I haven't wait at all and everyone I have talked to has been an expert who answered my questions). Siva has helped multiple times now and we are so appreciative. They even copied all of my settings from a different one of our stores, so that I didn't have to manually enter and worry about errors.

Ahimsa® Schools
United States
12 days using the app
Logbase replied August 10, 2023

We really appreciate your valuable time to share your rating with us. Feel free to reach us anytime and we will be happy to assist you. Thank you again!

July 8, 2022

I used this and am happy with all the features it providing .A big thanks to Mr. Siva for helping out me for customizing the app

Perfume Scents
United Kingdom
12 days using the app
December 11, 2023

Wir nutzen die App nun seid zwei Wochen. Bisher läuft alles wie gewünscht. In der Einrichtungsphase hatten wir ein paar Fragen, die fix beantwortet wurden. Bei einem größeren Problem mit dem Zusammenspiel zwischen dieser und einer anderen App, überprüfte der Entwickler sogar die andere App, um dort einen Einstellungsfehler zu finden, der das Problem auslöste. Wir können die App nur empfehlen.

FOTO.online
Germany
11 days using the app
Logbase replied December 12, 2023

Thank you again for taking the time to share your positive experience with us. We look forward to serving you in the future and continuing to exceed your expectations😊

January 26, 2022

I used this app to set up remote area surcharge based on psotal codes within the EU. The set up was a bit complicated but the support was great They where very responsive. There was some issues when setting it up thats why i didn't give 5 stars but the service seems to work well and the support guys fixed the issues as soon as they could.

Studio.K .com
Sweden
11 months using the app
August 12, 2022

Still testing the app but the support is excellent and the app does what's is supposed to. Thanks Raj!

lumagallerie
United States
11 days using the app