Reviews (798)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs, especially for stores with diverse vendors and product weights. It's praised for its ability to calculate shipping costs at the cart level, handle unique scenarios like market-specific brands and irregularly shaped products, and integrate with FedEx. Merchants appreciate its user-friendly interface, accurate cost adjustments, and diverse shipping scenario creation. The customer service is commended for their quick responses and problem-solving skills, with several team members being singled out for their exceptional support.

February 25, 2023

Siddarth was amazing and patient he helped me through the entire process and transition was easy. The app works great. 5 stars!

LuxFlor Flowers
United States
About 2 hours using the app
Logbase replied February 25, 2023

Thank you for your wonderful review!

December 22, 2022

Love Agent Rahul. He was very helpful and The wight Base Shipping Issue was resolved for me. Love it..

howsthatpossible
United States
About 2 hours using the app
April 5, 2022

Amazing. Does what its says, well priced and great support. If you're a UK shop that required Scottish Highland separate rates then this is the app.

Restorate
United Kingdom
About 2 hours using the app
May 27, 2022

I used their app to calculate our own shipping based on cart qty. Customer service through chat was very helpful in setting up.

shophogeye
United States
About 2 hours using the app
June 10, 2022

Siva was really great. He walked me through setting up complex delivery zones in the ShipEasy application. He gave me more time than what was scheduled to ensure that my problem was solved and I was happy. Great application and great support!

Puckamuck
United Kingdom
About 1 hour using the app
November 19, 2022

Siva was great at helping us install this app and get us started with shipping rates and combining our products.
Thanks very much!

Clan McDonald Comics
United States
About 1 hour using the app
June 8, 2023

I had a great experience with Rahul. He was very helpful in getting us set up, and did it very quickly. Highly recommend this app for any complex shipping requirements!

Retreat Yourself
Australia
About 1 hour using the app
Logbase replied June 8, 2023

Thank you again for taking the time to share your positive experience with us. Feel free to reach us anytime, we are looking forward to serving you in the future!

November 4, 2022

Wow - this is an impressive app and impressive service. I installed the app and needed some help configuring a complex shipping condition, so I sent a message in the live chat and within 5 minutes I was invited to a Zoom call with Siva to run through how to set everything up. You will not find better service anywhere else. Siva was so polite, knowledgable and very happy to help and explain how parts of the app worked. Genuinely, I'm so impressed. Thank you!

Close Design
Australia
About 1 hour using the app
May 11, 2023

Rahul fue de gran ayuda para activar la aplicación, muchas gracias. Me ayudo para activar correctamente la aplicación, inclusive teniendo trato directo con shopify support.

La Concha
Mexico
About 1 hour using the app
Logbase replied May 12, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

September 9, 2022

very good, easy to use and good support via online chat. I'd recommend to anyone who needs this functionality

NaturesFuels
United Kingdom
About 1 hour using the app