Reviews (960)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs, praising its ability to customize rates by region, product dimensions, and vendor rules. It's especially useful for international shipping with tiered rates. The user-friendly interface and exceptional support team, known for their responsiveness and effective problem-solving, are frequently highlighted. Merchants appreciate the enhanced shipping transparency and customization, improving the customer shopping experience.

November 12, 2024

Barath was very supportive and kind. Thanks for your full support :)

ZolaF Sports
Malta
7 days using the app
October 1, 2024

Barath was amazing, very helpful, intelligent and quick.

1913 Kickapoo Orchard
United States
About 2 months using the app
Logbase replied October 8, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

August 16, 2024

This makes life easier!

Bucket of Bread
United States
6 months using the app
Logbase replied August 20, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

November 18, 2024

Thank you

SOOJIB
United Kingdom
10 months using the app
September 12, 2024

I was looking for a very nuanced way to configure shipping costs and was able to find a great solution with Shipeasy. There is a bit of a learning curve for setup, but the app is very well documented and support is fantastic. A support agent named Darkesh spent a good bit of time with me, holding my hand through setup, logging into my shop and answering questions. Very highly recommended app and company.

12ozProphet
United States
About 12 hours using the app
Logbase replied October 8, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

August 16, 2024

Great customer support from Durkesh, really helpful!

Sazy's Test Store
United Kingdom
Almost 2 years using the app
Logbase replied August 20, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

September 25, 2024

The app works excellent, they also have a very supportive chat support, I was assisted by Natish Kumar, he was very patient in helping, keep up the good work!

I'mPerfect PH
Philippines
2 days using the app
Logbase replied October 8, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

September 9, 2024

Very helpful zoom chat with Janani, who talked me through how to configure my shipping rates.
Didn't realise you need to be on the Advanced plan or above with Shopify for this shipping app to work!

Friars Gallery
United Kingdom
3 days using the app
Logbase replied September 10, 2024

Thank you for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

November 20, 2024

Nithish helped me very goot to set up the app!

Things I Like Things I Love
Netherlands
8 days using the app
November 12, 2024

Vignesh is a wonderful customer service rep! This app is super helpful to set up shipping rates properly.

Bloody Sunday
United States
5 days using the app