Reviews (992)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to customize shipping rates based on factors like product type, region, and dimensions, making it ideal for stores with diverse inventories. It features a user-friendly interface and advanced settings that improve upon Shopify's basic options. The support team is praised for being responsive and providing personalized assistance, enhancing the app's reliability and functionality in managing complex shipping needs.

August 11, 2023

I am totally blown away by the support from this app. They have literally walked me through setting it up, had multiple zoom calls with me and didn't stop until we had it all sorted. I ship commercial kitchen equipment which ranges from small 10KG fryers to 150kg ice cream machines. The shipping is super complex with a lot of customisation and rules. This is the ONLY app that has been able to manage such detailed customisation. The support is the best I have ever had from any app, especially from Siva & Janani. Thank you

auskitchenpro
Australia
8 days using the app
Logbase replied August 13, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

October 11, 2023

Vindu has been very helpful in setting up the app. The app is very user friendly.

CrackerJack Meals
Australia
8 days using the app
Logbase replied October 14, 2023

We're delighted to hear about your excellent experience with us, and your positive feedback is greatly appreciated. If you require any further assistance or have additional inquiries, please feel free to contact us. We eagerly anticipate the opportunity to serve you once more in the future.

February 6, 2022

The app has all the features you will ever need and customer support is very fast and helpful.......

ZettSports
Australia
8 months using the app
August 4, 2021

An excellent app. We needed something that would allow us to have bespoke shipping rates, and this fits the bill perfectly. The developers were extremely helpful - going as far as to make slight adjustments for a specific scenario we had. Support was instant. They even took the time to go through it with us via Zoom, just to make sure it was running exactly as we wanted. Thoroughly recommend the app - and the developers too.

Moobba
United Kingdom
8 days using the app
August 5, 2022

Wir sind gerade in der Testphase der App und können sie nur empfehlen. Besonders der Support ist hervorragend. Annie hat sich jederzeit meinen Anliegen und Problemen gewidmet und hat immer eine passende Lösung gefunden.

OMFORMO
Germany
8 days using the app
April 13, 2023

Rahul Will help me So much To set up my store price according to weight. Very Good App and has very Friendly behavior.

tollerb2b
India
8 days using the app
Logbase replied April 13, 2023

Thank you again for taking the time to share your positive experience with us. We look forward to serving you in the future and continuing to exceed your expectations.

November 4, 2022

What an app and excellent services they are providing. I really liked the fast live chat system there, they did my shipping asap and provide me an excellent service Thank you so much!

The Lantern Man
Australia
8 days using the app
January 9, 2024

Great App, Easy to set up and awesome support team!

LiquorDay
Australia
7 days using the app
Logbase replied January 16, 2024

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.

April 21, 2022

GREAT JANANI!! Best grat worker, professional, perfect english, super super super top! She help us in evething requested

MATMA
Italy
7 days using the app
August 9, 2023

The customer service is incredible. We have very complicated shipping rates dependent in many different factors. Janani has been on two zoom calls to help set up these rates. She is very knowledgeable and will check everything with a fine tooth comb. Would definitely recommend this app. Thanks.

George Hall Art
Australia
7 days using the app
Logbase replied August 10, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.