Reviews (980)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for simplifying complex shipping needs, such as managing multiple warehouses, combined shipping charges, and custom tiered rates. It offers advanced customization options beyond Shopify's basic settings, ideal for handling products from various vendors. The support team is praised for being responsive and providing extensive help through resources like YouTube tutorials and Zoom calls. The integration process is smooth, and issues are resolved quickly, enhancing operational efficiency.

October 25, 2023

Incredible support and a super flexible app. Answered a set up query within minutes, and accessed the store and fixed it up for me. All done in 5 minutes!! Can't rate highly enough.

Karibou Kids
New Zealand
5 days using the app
Logbase replied October 26, 2023

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are thrilled to hear about your positive experience with our product and service.

August 22, 2023

Rahul and Vinduj provided great service, thanks for your help! Would recommend this app for anyone who needs to calculate shipping.

Funsquare
Australia
5 days using the app
Logbase replied August 23, 2023

We really appreciate your valuable time to share your rating with us. Feel free to reach us anytime and we will be happy to assist you. Thank you again!

July 28, 2023

Just set up this App in my store and can not wait to put it to work. I really like that you talk to the same support advisor during the entire set up. Shout out to Janani for your patience and effort.

Animal Addicts Australia
Australia
5 days using the app
Logbase replied August 21, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

August 26, 2022

Siva, was so helpful with setting my postal codes. He saved me hours of my time in a matter of 30mins. Made the whole app idiot proof for me. 5 stars

North Essex Render Supplies
United Kingdom
5 days using the app
November 14, 2023

Raj was great customer service and help me set up my store!

Ikedas California Country Market
United States
5 days using the app
Logbase replied December 7, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.

February 13, 2023

Siva was incredibly helpful on our setup call! Much appreciated. This app has provided a very simple percentage-based solution to a shipping calculation issue we were having.

Bolé Road Textiles
United States
5 days using the app
Logbase replied March 10, 2023

We really appreciate you taking the time to leave us a 5-star review. It means a lot to us!

Thank you,
Logbase Team.

December 6, 2023

The app extends the too basic possibilities of Shopify to do every scenario you can think of. It takes longer to think of what you'd like than implement it with the app. Jennifer from the help desk is brilliant. She helped me identify issues, fix them and test scenarios. She also thinks ahead of potential issues with rare customer scenarios. I highlight recommend the app and think Jennifer is highly capable.

Chief Bricks
United States
5 days using the app
Logbase replied December 10, 2023

Thank you so much for the wonderful review! It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

April 16, 2022

Great customer service and very affordable app. I'm still in the trial stages but this app will work great for me.

Best Planet
United States
5 days using the app
December 11, 2021

This is the best and most customizable Shipping Rates I have found. It is extremely helpful and also helped me solve the issue of double shipping costs. Siva (their customer support team member) took the time for a videocall to walk me through the app and make all the settings I needed. Thank you!

Urco Shoes
Chile
5 days using the app
October 24, 2023

Really helpful and sorted everything we needed instantly!

Walsingham Farm Shop
United Kingdom
4 days using the app
Logbase replied October 27, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future🙂