Reviews (928)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs across multiple vendors and zones. It supports a variety of shipping scenarios, including different weights, sizes, and specific requirements, which helps reduce cart abandonment by enabling quick shipping calculations at checkout. Key features include a multi-product, multi-zone shipping calculator, customizable rates based on geography, product tags, and vendor-specific rules, as well as support for complex rules like postcode-based rates and tiered shipping rates. Merchants also praise its reliable performance and exceptional customer support, noting the availability of the support team through Zoom, live chat, and email, along with free setup assistance and detailed onboarding.

August 22, 2023

Thanks to Barath some of my questions were answered quickly. Very useful app for our specific needs, highly recommend :)

SOPHIA MAE B2B
Netherlands
About 21 hours using the app
Logbase replied August 23, 2023

We really appreciate your valuable time to share your rating with us. Feel free to reach us anytime and we will be happy to assist you. Thank you again!

March 9, 2023

Very helpfull app and stuff. It is easy to use and install and the support is 24/7.
Dhanasheelan was really helpfull with my issue just the time that I neede help with no delay.

Meraki, Sales & Marketing
Greece
About 21 hours using the app
Logbase replied March 13, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

March 17, 2023

I some dificulties with setting up the ranges of Zip Codes that I could offer the specific method of shipping and they gave great support and helped me to setup. Thank you guys!

Aroma D'Alma
Brazil
About 21 hours using the app
Logbase replied April 26, 2023

We really appreciate your valuable time to share your rating with us. Feel free to reach us anytime and we will be happy to assist you. Thank you again!

October 6, 2023

Very helpful team for the setup of your shipping. Siva helped me to go through the configuration!

ALPHADOGDISTRIBUTION
Canada
About 20 hours using the app
Logbase replied October 10, 2023

We appreciate you taking the time to leave us a 5-star review. It means a lot to the whole team.

October 9, 2023

Great app and excellent customer service! I wanted to especially mention Rahul who went out of the way to find a solution for the problem I was facing.

Ultrahuman
India
About 18 hours using the app
Logbase replied October 10, 2023

We're delighted to hear about your excellent experience with us, and your positive feedback is greatly appreciated. If you require any further assistance or have additional inquiries, please feel free to contact us. We eagerly anticipate the opportunity to serve you once more in the future.

January 24, 2023

I am very satisfied with my experience using Shipease. The team provided excellent support and helped me accomplish tasks that were previously confusing by sharing my screen with them.

Sirdab
Kuwait
About 19 hours using the app
Logbase replied January 24, 2023

Thank you for your kind review! 🙏🏻 It will really help our app to grow more.

May 12, 2023

Rahul did an amazing job onboarding me, co-founder of SOUS (Thomas Scholte). Great communication, quick and definitely the desired end result achieved! Thanks Rahul! 5 stars :)

SOUS
Netherlands
About 18 hours using the app
Logbase replied May 12, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

September 15, 2022

Customer service is excellent! Helped me complete setting up my app in no time, and it works wonderfully!!

Summit Arbor LLC
United States
About 16 hours using the app
September 27, 2023

Sowmiya was amazing and so helpful in resolving my issue and showing me how to make the app work for us.

ITWHome
United States
About 15 hours using the app
Logbase replied September 28, 2023

We're glad to hear about your wonderful experience with us, and we appreciate your positive feedback. If you have any more questions or need further assistance, please don't hesitate to get in touch. We can't wait for the opportunity to serve you again in the future.

August 23, 2023

I really love the support provided by Dhana during the setup of the Shipping Rates-Shipeasy App. He was patient and super helpful. Really spent a lot of time trying to help me get the app to work the way I was asking it to. I would highly recommend this app to anyone looking. It didn't work the way I needed it too, but it will work in many different scenarios.

Zealous Christian Gear
United States
About 14 hours using the app
Logbase replied August 25, 2023

We greatly appreciate your positive review! If you have any questions or concerns, please don't hesitate to contact us. We're here to help and support you.