Reviews (978)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for simplifying complex shipping needs, such as managing multiple warehouses, combined shipping charges, and custom tiered rates. It offers advanced customization options beyond Shopify's basic settings, ideal for handling products from various vendors. The support team is praised for being responsive and providing extensive help through resources like YouTube tutorials and Zoom calls. The integration process is smooth, and issues are resolved quickly, enhancing operational efficiency.

February 3, 2023

The support has been amazing. I have several options that I need to add to my shipping profile, both small parcel and LTL. The support team has been willing to jump on multiple calls to walk me through this. This has been the easiest solution for the products we offer on our website.

Grove Collective
United States
2 days using the app
November 10, 2023

It works like a charm! so happy!

Onlydream
Italy
2 days using the app
Logbase replied December 7, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.

July 31, 2023

Siva was very helpful. He demonstrated how the app works and how it could save time once my product list grows. He also demonstrated one of your other apps that deal with upsell. Siva was quick to understand my questions and answered them to my satisfaction.

Whim or Wit
Canada
2 days using the app
Logbase replied December 7, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.

May 29, 2023

A great App. Easy to navigate, best thing was the help of the customer service team.
Patient and great service.
Quickly response
Would recommend.

Astarin
United States
2 days using the app
Logbase replied May 29, 2023

We really appreciate your valuable time to share your rating with us. Feel free to reach us anytime and we will be happy to assist you. Thank you again!

February 9, 2023

Siva walked me through the whole process. He also helped me with the carrier calculation API enabling. The whole experience was quick and efficient. I am very satisfied with the help I received.

catorabiltong
Switzerland
2 days using the app
Logbase replied March 13, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

November 23, 2023

Thank you to the Shipeasy team for making my store setup so easy and seamless. I was having a difficult time figuring it out myself. I booked a Zoom session with Rahul and within half an hour, everything was done! He walked me through set by set! Thank you Rahul!

Grazing Platters in the 6ix
Canada
1 day using the app
Logbase replied November 25, 2023

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are thrilled to hear about your positive experience with our product and service.

November 6, 2023

I contacted their services because I had problems configuring the app for my needs. Indeed, it is impossible in Shopify Shipping to predict a delivery price according to an area in France and according to the weight.
I got a quick response from Vinduja who took the time to answer me and help me. She gave me the reasons for the problem so that I could correct my settings. Now the delivery system is working properly.
I am very happy to work with Shipping Rates — Shipeasy. I will finally be able to put my site online thanks to Vinduja and Shipping Rates - Shipeasy.

Pharos Energies
France
1 day using the app
Logbase replied November 20, 2023

Thank you so much for wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

October 27, 2022

Awsome, live chat was always online and solved all my questions and was very responsive. I hope they keep this responsible attitude going and I recommend.

Vasagle Australia
Australia
1 day using the app
October 23, 2023

Jenifer

Crazy Lights
Greece
1 day using the app
Logbase replied October 27, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future🙂

September 9, 2021

Absolutely amazing customer service!! Highly recommend!! these things can be super tricky especially when promotional codes and different postage requirements for different locations in the same country come into play. Whenever I needed help I would simply click on the chat icon while in the app and ask for help, the team don't start work until 11:30am Sydney time but as soon as they are at work, they reach out to me straight away. You can also schedule a Zoom meeting and let them take control of your screen and they can work their magic to make any of your requirements come to life!

candylife2022
Australia
1 day using the app