Reviews (921)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs across multiple vendors and zones. It supports a variety of shipping scenarios, including different weights, sizes, and specific requirements, which helps reduce cart abandonment by enabling quick shipping calculations at checkout. Key features include a multi-product, multi-zone shipping calculator, customizable rates based on geography, product tags, and vendor-specific rules, as well as support for complex rules like postcode-based rates and tiered shipping rates. Merchants also praise its reliable performance and exceptional customer support, noting the availability of the support team through Zoom, live chat, and email, along with free setup assistance and detailed onboarding.

July 8, 2022

Siva was amazing! Siva helped us to set up our very specific rates, we could not have done it without his help. Thank you for all your help

Reef Supplies Canada
Canada
About 3 hours using the app
June 24, 2023

Ich habe eine Versand APP benötigt und bin auf diese gestoßen. Ich habe Hilfe beim aufsetzen gebraucht und ich muss sagen der Support ist 1A. Rahul hat mir bei allen Steps geholfen und ich werde langfristiger Benutzer dieser APP sein. Danke

Poolzone
Austria
About 3 hours using the app
Logbase replied June 30, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

August 9, 2023

Siva was really helpful with setting me up with my shipping requirements, he spent extra time with me to make sure my items where ready for shipping

Antiques Yeah
Australia
About 3 hours using the app
Logbase replied August 11, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

September 19, 2022

Thanks so much - great app and amazing customer service from Janani! Looking forward to using other features in future.

Cupcake Sweeties
New Zealand
About 3 hours using the app
March 5, 2022

Siva was very helpful and professional! He set-up the complete shipping system and was very understanding. Thanks Siva

Artson Fashion
Belgium
About 3 hours using the app
May 23, 2022

I used this app & it was very helpful & the perfect thing is the support team they were very supportive, quick friendly.
I really recommend this app.

Wonder Beauties
Iraq
About 2 hours using the app
December 22, 2022

Love Agent Rahul. He was very helpful and The wight Base Shipping Issue was resolved for me. Love it..

howsthatpossible
United States
About 2 hours using the app
August 26, 2023

Dhana LogBase is AWESOME!!!! Very professional, courteous and knowledgeable. HIGHLY recommend this app based upon his help alone. Although I am new to the app I am finding that is suits my needs and have no problem subscribing. Good investment overall.

MPM Hobbies
United States
About 2 hours using the app
Logbase replied August 27, 2023

We greatly appreciate your positive review! If you have any questions or concerns, please don't hesitate to contact us. We're here to help and support you.

April 5, 2022

Amazing. Does what its says, well priced and great support. If you're a UK shop that required Scottish Highland separate rates then this is the app.

Restorate
United Kingdom
About 2 hours using the app
May 27, 2022

I used their app to calculate our own shipping based on cart qty. Customer service through chat was very helpful in setting up.

shophogeye
United States
About 2 hours using the app