Reviews (806)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs, especially for stores with diverse vendors and product weights. It's praised for its ability to calculate shipping costs at the cart level, handle unique scenarios like market-specific brands and irregularly shaped products, and integrate with FedEx. Merchants appreciate its user-friendly interface, accurate cost adjustments, and diverse shipping scenario creation. The customer service is commended for their quick responses and problem-solving skills, with several team members being singled out for their exceptional support.

March 28, 2024

outstanding support by Siva (probably one of the best support I ever had across any app / platform). The app helped me fix a shopify missing feature to avoid doubling shipping prices by locations. thank you!!

RoasterCup
Luxembourg
About 4 hours using the app
Logbase replied April 5, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service

April 15, 2024

Sto appena adesso cominciando ad interfacciarm con l'app ma il servizio clienti è fantastico. Grazie Jennifer!

Millemamme
Italy
3 months using the app
Logbase replied April 16, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

February 8, 2024

I had a setup call with Jenifer and she was wonderful! Helped me set up with everything, now I just need to allow Shopify API and it's good to go! Thank you Jenifer!

Oishii Planet
Italy
2 months using the app
Logbase replied February 13, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

April 12, 2024

Very useful app and Vinduja has been very helpful with technical support.

Steady Furniture Co.
Australia
1 day using the app
Logbase replied April 16, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

February 19, 2024

Jennifer was more than helpful answering all my questions and even answering questions I didn't know I had. Awesome customer service!

Imprauto
United States
About 2 months using the app
Logbase replied March 1, 2024

Thank you so much for the wonderful review! It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you.

February 14, 2024

Barath did an amazing job helping me set up my app to enable automatic shipping estimates through UPS for multiple/different size packages. This app is a must if you have multiple products with different shipping rates/needs! Highly recommend Shipping Rates Shipeasy

Beson Fishing
United States
9 days using the app
Logbase replied February 18, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

February 28, 2024

Siva was SUPER helpful, the call was super fast and amazing. Thank you SO mcuh!!!

Matthies Landwirtschaft
Germany
About 1 month using the app
Logbase replied March 1, 2024

Thank you so much for the wonderful review! It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you.

March 30, 2024

Excellent help, clarified everything to me

Advanced Disability Supplies
Australia
7 days using the app
Logbase replied April 1, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service

January 17, 2024

This App is superb to use. Simple and Clean Functionality - The most liked feature of this app is creating more scenarios which is very useful for us. The support team was Excellent, Vindhuja handled my requirements, and her quick response helped me solve the problems.

Avishya.com
India
About 2 years using the app
Logbase replied January 19, 2024

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.

February 27, 2024

Well rounded app to customise your shipping rates and excellent and prompt customer service. We use it on all our Shopify stores.

Ultrahuman USA
United States
8 days using the app
Logbase replied March 1, 2024

Thank you so much for the wonderful review! It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you.