Reviews (953)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for managing complex shipping needs and calculations, especially for businesses with diverse product ranges. Its ability to set custom rates and utilize AI-based packing algorithms is noted for precision and customization. The user-friendly interface aids in simplifying shipping management, while the customer support team is praised for their proactive and knowledgeable assistance, often through personalized Zoom calls.

February 18, 2025

Best shipping app for Shopify. We've tested many and none are as complete and customizable as the ShipX from Logbase. Support is really fast and efficient.

De Moestuinwinkel
Netherlands
Over 3 years using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

February 14, 2025

Thanks Rahul for the support. It is a bit complicated to get the tool runnung, but I think with th egood support , we will have a solid solution for the future. Thanks.

Haro Bikes Europe GmbH
Germany
3 months using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

Edited April 2, 2025

Vignesh & Barath is awesome! He helped us solve a major issue we've been having with shipping. 10/10 recommend. Thanks Vignesh & Barath :)

Tomauri.com
Canada
6 days using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

March 19, 2025

Barath made adding our shipping rates super easy! Highly recommend this app.

Stickerbeat.com
Canada
7 days using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

March 24, 2025

Vignesh was very helpful and resolved my issue quickly and efficiently.

Lazy T Ranch
United States
About 1 month using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

February 4, 2025

Needed some help to set up the app for my scenarios. Booked a Zoom chat and was helped by Janani. She was very knowledgeable and helpful. She set up my custom shipping scenarios, and we tested the rates together. Absolutely amazing service and a great app. So glad that I found it.

TOYBOX
Cyprus
1 day using the app
Logbase replied February 6, 2025

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

June 7, 2025

Very good support - I was pretty lost at times setting this App up and Vinduja was very patient and helpful. She helped me set up a very complex shipping situation. Have not put the app into use yet - but so far impressed.

Mendocino Maples Nursery
United States
1 day using the app
March 10, 2025

Great App. Vignesh in support was excellent. Was everything we needed for oue store.

www.thomaselectricaldistributors.co.uk
United Kingdom
About 1 month using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

March 28, 2025

Nithish was very helpful in helping me set up the shipping profiles. Thank you. Had a follow up call with Vignesh who was also very helpful.

Clean Shaven
United Kingdom
1 day using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

May 26, 2025

Great app; and very happy with the support as well.

ProofNoMore
United States
5 months using the app
Logbase replied May 28, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...