Reviews (921)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing complex shipping needs across multiple vendors and zones. It supports a variety of shipping scenarios, including different weights, sizes, and specific requirements, which helps reduce cart abandonment by enabling quick shipping calculations at checkout. Key features include a multi-product, multi-zone shipping calculator, customizable rates based on geography, product tags, and vendor-specific rules, as well as support for complex rules like postcode-based rates and tiered shipping rates. Merchants also praise its reliable performance and exceptional customer support, noting the availability of the support team through Zoom, live chat, and email, along with free setup assistance and detailed onboarding.
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You download it and have to do a Zoom call with the company for it to work. I don't even know why it is needed, never experienced that before. I just felt that was weird.
Hi,
This is Saravanakumar, CEO at LogBase. I just looked at your review, looks like there has been a misunderstanding. We provide support via chat, email and zoom. These channels are optional again, some of our customers do the setup themselves. Our customers only choose zoom if they have a complex setup and they require us to walk them through the setup. We have sent you an email from connect@logbase.io, please share your queries. We will be glad to assist you.
Have a nice day.
Saravanakumar C.P.
I installed this app and didn't quite feel certain about whether it would meet my needs in creating product & postal code specific rates. For this reason I scheduled a meeting with their Support team which was super easy to do & there were many open times for me to choose from within the day. Speaking with their team I was able to achieve exactly the set up that I needed, they helped to make it very simple, easy and worked with me through it. Very excited by this app's features and the fantastic support team behind me in doing so! Thanks so much Shiva!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Thank you for taking the time to leave us a 5-star review! It means a lot to us. Please feel free to reach us for any queries, we will be happy to assist you!
Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
We're delighted to hear about your excellent experience with us, and your positive feedback is greatly appreciated. If you require any further assistance or have additional inquiries, please feel free to contact us. We eagerly anticipate the opportunity to serve you once more in the future.