Reviews (996)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to customize shipping rates based on factors like product type, region, and dimensions, making it ideal for stores with diverse inventories. It features a user-friendly interface and advanced settings that improve upon Shopify's basic options. The support team is praised for being responsive and providing personalized assistance, enhancing the app's reliability and functionality in managing complex shipping needs.

October 15, 2021

Awesome support and did exactly what I needed it to. We have various rates for products in certain collections, we were able to get all these rates to blend using the logic and tagging in the app. Would recommend!

Muzzle-Loaders.com
United States
1 day using the app
March 9, 2023

I had a complicated setup to do and contacted the team to see if it was possible. Dhana and Rahul were Awesome and helped me find the perfect solution for my store.

Petal Cupcakes
New Zealand
1 day using the app
Logbase replied March 13, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

April 22, 2022

As Shopify does not have rate by distance option, we have been looking for this for 8 years! Finally an app that is reasonably priced that integrates and provides shipping depending on the distance the client lives from our store! Not only that the service provided by Rajkumon was EXCEPTIONAL. No the set up his not easy but once you get it, it is great and the fact that they are so responsive and will take an hour (actually 2) on the phone to help you set up properly completely overcomes everything! Just 5 STARS

Vintage Home Boutique
Canada
About 24 hours using the app
February 11, 2022

I spoke with Shiva. He was excellent at understanding what we needed and gave us a clear solution to accomplish what we uniquely needed.

GrbNGo
United States
About 23 hours using the app
March 28, 2023

Thank you so much, very useful and helpful customer service support, we are all up and running now, thanks Dhanasheelan!

GenteDeMezcalUK
United Kingdom
About 22 hours using the app
Logbase replied March 28, 2023

Thank you very much for your valuable time to leave us a wonderful review. It was great assisting you and please feel free to contact us any time for further assistance. We will be glad to assist you!

August 22, 2023

Thanks to Barath some of my questions were answered quickly. Very useful app for our specific needs, highly recommend :)

SOPHIA MAE B2B
Netherlands
About 21 hours using the app
Logbase replied August 23, 2023

We really appreciate your valuable time to share your rating with us. Feel free to reach us anytime and we will be happy to assist you. Thank you again!

March 9, 2023

Very helpfull app and stuff. It is easy to use and install and the support is 24/7.
Dhanasheelan was really helpfull with my issue just the time that I neede help with no delay.

Meraki, Sales & Marketing
Greece
About 21 hours using the app
Logbase replied March 13, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

March 17, 2023

I some dificulties with setting up the ranges of Zip Codes that I could offer the specific method of shipping and they gave great support and helped me to setup. Thank you guys!

Aroma D'Alma
Brazil
About 21 hours using the app
Logbase replied April 26, 2023

We really appreciate your valuable time to share your rating with us. Feel free to reach us anytime and we will be happy to assist you. Thank you again!

October 6, 2023

Very helpful team for the setup of your shipping. Siva helped me to go through the configuration!

ALPHADOGDISTRIBUTION
Canada
About 20 hours using the app
Logbase replied October 10, 2023

We appreciate you taking the time to leave us a 5-star review. It means a lot to the whole team.

October 25, 2023

Jennifer was awesome :)

GNL Footwear
Switzerland
23 days using the app
Logbase replied October 27, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.