Reviews (979)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for simplifying complex shipping needs, such as managing multiple warehouses, combined shipping charges, and custom tiered rates. It offers advanced customization options beyond Shopify's basic settings, ideal for handling products from various vendors. The support team is praised for being responsive and providing extensive help through resources like YouTube tutorials and Zoom calls. The integration process is smooth, and issues are resolved quickly, enhancing operational efficiency.

August 23, 2023

I really love the support provided by Dhana during the setup of the Shipping Rates-Shipeasy App. He was patient and super helpful. Really spent a lot of time trying to help me get the app to work the way I was asking it to. I would highly recommend this app to anyone looking. It didn't work the way I needed it too, but it will work in many different scenarios.

Zealous Christian Gear
United States
About 14 hours using the app
Logbase replied August 25, 2023

We greatly appreciate your positive review! If you have any questions or concerns, please don't hesitate to contact us. We're here to help and support you.

June 8, 2022

I've been struggling for months to get Shopify to help me set up a flat rate across a multi origin store. I spoke to Siva for 30 minutes and he had everything set up and working wonderfully. Amazing service! Thanks so much for your help Siva! I highly recommend this app to everyone.

Tiger and Tea
United States
About 13 hours using the app
November 3, 2023

Rahul was very helpful indeed, the app seems to work really well, I am very grateful.

Bibelot Nook
United Kingdom
About 13 hours using the app
Logbase replied November 5, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you anytime.

June 22, 2022

Shiva was an amazing help. He was patient and helped me with everything. Love the app its saving me losing money on shipping

Wabisabi Mart
Japan
About 12 hours using the app
January 19, 2022

I am on the trial at the moment and it looks like I will totally be adding the app to all my Shopify storefronts. The customer service is AMAZING. Siva was so helpful and really knew the system.

Packit Fresh
United States
About 10 hours using the app
March 4, 2023

Rahul was very, very helpful and and know's the job well. I'm very satisfied with the services that was provided by him.

Ocks
United States
About 10 hours using the app
Logbase replied March 13, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

August 24, 2023

Customer service is spot on. Raj spent over an hour with me setting up and testing the rates in the cart for QTY and location settings. He stayed on until we were sure it was all 100% correct. App seems a lot more intuitive that shopify's own settings and can adjust rates based on Quantity. So far so good!

GT Wheels
Australia
About 10 hours using the app
Logbase replied August 26, 2023

Your positive review means a lot to us, and we're truly grateful for it! Should you have any inquiries or concerns, please feel comfortable reaching out to us. We're dedicated to offering you assistance and support whenever you need it.

June 3, 2022

This app stopped the double up of locations for shipping. Siva was extremely patient and helpful in getting this app all set up. Highly recommend and the app support from Siva was excellent

Spirit Journeys
United Kingdom
About 9 hours using the app
June 19, 2023

Dhana was very helpful but I need
Shopify to active the API so still waiting for Shopify to get back

FLUID
Australia
About 9 hours using the app
Logbase replied June 19, 2023

Thank you again for taking the time to share your positive experience with us. We look forward to serving you in the future and continuing to exceed your expectations😊

November 9, 2022

Great app and exactly what I was looking for. Easy to use and help from the support is great. Specially Siva was great at helping and guiding me to set up the module.

JS Tech
Australia
About 8 hours using the app