Reviews (996)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to customize shipping rates based on factors like product type, region, and dimensions, making it ideal for stores with diverse inventories. It features a user-friendly interface and advanced settings that improve upon Shopify's basic options. The support team is praised for being responsive and providing personalized assistance, enhancing the app's reliability and functionality in managing complex shipping needs.

January 24, 2023

I am very satisfied with my experience using Shipease. The team provided excellent support and helped me accomplish tasks that were previously confusing by sharing my screen with them.

Sirdab
Kuwait
About 19 hours using the app
Logbase replied January 24, 2023

Thank you for your kind review! 🙏🏻 It will really help our app to grow more.

October 9, 2023

Great app and excellent customer service! I wanted to especially mention Rahul who went out of the way to find a solution for the problem I was facing.

Ultrahuman
India
About 18 hours using the app
Logbase replied October 10, 2023

We're delighted to hear about your excellent experience with us, and your positive feedback is greatly appreciated. If you require any further assistance or have additional inquiries, please feel free to contact us. We eagerly anticipate the opportunity to serve you once more in the future.

May 12, 2023

Rahul did an amazing job onboarding me, co-founder of SOUS (Thomas Scholte). Great communication, quick and definitely the desired end result achieved! Thanks Rahul! 5 stars :)

SOUS
Netherlands
About 18 hours using the app
Logbase replied May 12, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

September 18, 2021

Great support team behind this app, as well as their app "Local Pickup and Delivery", were able to configure the app for us exactly how our store needed!

UNRL
United States
About 17 hours using the app
September 15, 2022

Customer service is excellent! Helped me complete setting up my app in no time, and it works wonderfully!!

Summit Arbor LLC
United States
About 16 hours using the app
September 27, 2023

Sowmiya was amazing and so helpful in resolving my issue and showing me how to make the app work for us.

ITWHome
United States
About 15 hours using the app
Logbase replied September 28, 2023

We're glad to hear about your wonderful experience with us, and we appreciate your positive feedback. If you have any more questions or need further assistance, please don't hesitate to get in touch. We can't wait for the opportunity to serve you again in the future.

August 23, 2023

I really love the support provided by Dhana during the setup of the Shipping Rates-Shipeasy App. He was patient and super helpful. Really spent a lot of time trying to help me get the app to work the way I was asking it to. I would highly recommend this app to anyone looking. It didn't work the way I needed it too, but it will work in many different scenarios.

Zealous Christian Gear
United States
About 14 hours using the app
Logbase replied August 25, 2023

We greatly appreciate your positive review! If you have any questions or concerns, please don't hesitate to contact us. We're here to help and support you.

June 8, 2022

I've been struggling for months to get Shopify to help me set up a flat rate across a multi origin store. I spoke to Siva for 30 minutes and he had everything set up and working wonderfully. Amazing service! Thanks so much for your help Siva! I highly recommend this app to everyone.

Tiger and Tea
United States
About 13 hours using the app
November 3, 2023

Rahul was very helpful indeed, the app seems to work really well, I am very grateful.

Bibelot Nook
United Kingdom
About 13 hours using the app
Logbase replied November 5, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you anytime.

June 22, 2022

Shiva was an amazing help. He was patient and helped me with everything. Love the app its saving me losing money on shipping

Wabisabi Mart
Japan
About 12 hours using the app