Reviews (995)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to customize shipping rates based on factors like product type, region, and dimensions, making it ideal for stores with diverse inventories. It features a user-friendly interface and advanced settings that improve upon Shopify's basic options. The support team is praised for being responsive and providing personalized assistance, enhancing the app's reliability and functionality in managing complex shipping needs.

August 26, 2023

Dhana LogBase is AWESOME!!!! Very professional, courteous and knowledgeable. HIGHLY recommend this app based upon his help alone. Although I am new to the app I am finding that is suits my needs and have no problem subscribing. Good investment overall.

MPM Hobbies
United States
About 2 hours using the app
Logbase replied August 27, 2023

We greatly appreciate your positive review! If you have any questions or concerns, please don't hesitate to contact us. We're here to help and support you.

May 27, 2022

I used their app to calculate our own shipping based on cart qty. Customer service through chat was very helpful in setting up.

shophogeye
United States
About 2 hours using the app
September 18, 2023

The support was very helpful and they always answer within seconds. Many thanks to Dhana which sorted out the issue in no time!

T-mex Limited
United Kingdom
About 2 hours using the app
Logbase replied September 19, 2023

We're delighted to hear about your excellent experience with us, and your positive feedback is greatly appreciated. If you require any further assistance or have additional inquiries, please feel free to contact us. We eagerly anticipate the opportunity to serve you once more in the future.

July 23, 2023

Thank you so much Rahul, the app works like breeze for me. It has every option that i wanted to pursue with our International Shipping option.

Fiona
Pakistan
About 2 hours using the app
Logbase replied July 27, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

July 31, 2023

Vielen Dank an Rahul für den tollen Support per Zoom. Wir konnten alles direkt lösen und sind begeistert.

fidelis.dog
Germany
About 1 hour using the app
Logbase replied August 1, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

November 19, 2022

Siva was great at helping us install this app and get us started with shipping rates and combining our products.
Thanks very much!

Clan McDonald Comics
United States
About 1 hour using the app
November 4, 2022

Wow - this is an impressive app and impressive service. I installed the app and needed some help configuring a complex shipping condition, so I sent a message in the live chat and within 5 minutes I was invited to a Zoom call with Siva to run through how to set everything up. You will not find better service anywhere else. Siva was so polite, knowledgable and very happy to help and explain how parts of the app worked. Genuinely, I'm so impressed. Thank you!

Close Design
Australia
About 1 hour using the app
June 8, 2023

I had a great experience with Rahul. He was very helpful in getting us set up, and did it very quickly. Highly recommend this app for any complex shipping requirements!

Retreat Yourself
Australia
About 1 hour using the app
Logbase replied June 8, 2023

Thank you again for taking the time to share your positive experience with us. Feel free to reach us anytime, we are looking forward to serving you in the future!

May 11, 2023

Rahul fue de gran ayuda para activar la aplicación, muchas gracias. Me ayudo para activar correctamente la aplicación, inclusive teniendo trato directo con shopify support.

La Concha
Mexico
About 1 hour using the app
Logbase replied May 12, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

September 9, 2022

very good, easy to use and good support via online chat. I'd recommend to anyone who needs this functionality

NaturesFuels
United Kingdom
About 1 hour using the app