Reviews (1,000)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex shipping needs across different geographies, product tags, and vendors. It offers customizable shipping grids and advanced rate-setting features that go beyond Shopify's basic options. The app is user-friendly and boosts operational efficiency. Customer support is highly praised for its responsiveness and effectiveness, including real-time Zoom assistance and quick problem resolution.

November 19, 2022

Siva was great at helping us install this app and get us started with shipping rates and combining our products.
Thanks very much!

Clan McDonald Comics
United States
About 1 hour using the app
November 4, 2022

Wow - this is an impressive app and impressive service. I installed the app and needed some help configuring a complex shipping condition, so I sent a message in the live chat and within 5 minutes I was invited to a Zoom call with Siva to run through how to set everything up. You will not find better service anywhere else. Siva was so polite, knowledgable and very happy to help and explain how ...

Close Design
Australia
About 1 hour using the app
June 8, 2023

I had a great experience with Rahul. He was very helpful in getting us set up, and did it very quickly. Highly recommend this app for any complex shipping requirements!

Retreat Yourself
Australia
About 1 hour using the app
Logbase replied June 8, 2023

Thank you again for taking the time to share your positive experience with us. Feel free to reach us anytime, we are looking forward to serving you in the future!

May 11, 2023

Rahul fue de gran ayuda para activar la aplicación, muchas gracias. Me ayudo para activar correctamente la aplicación, inclusive teniendo trato directo con shopify support.

La Concha
Mexico
About 1 hour using the app
Logbase replied May 12, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. ...

October 7, 2023

I recently had the pleasure of using the shipping rules app, and I must say it's a game-changer for my business. But what truly set this experience apart was the unparalleled service provided by Siva. From the very beginning, Siva was there to guide me through the intricacies of the app, patiently answering every question and addressing all of my concerns. Their expertise is evident, and their ...

Fashion Rerun Vintage
United Arab Emirates
About 1 hour using the app
Logbase replied October 10, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

Edited May 16, 2023

The requirement is achievable in the shipeasy app. Recommend to use. Great costumer service from Sowmiya

Altmühl-Wochenmarkt
Germany
About 1 hour using the app
Logbase replied May 16, 2023

Thanks a lot for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be ...

June 23, 2022

I used this app to create set shipping rates for certain areas our company deliver to. The process was made easy with the help of Janani. Efficient, fast and super helpful. Really recommend this app!

Grazing Girls Pty Ltd
Australia
About 1 hour using the app
October 11, 2023

they helped me on zoom to configurate, so good

Zapatte
Canada
About 1 hour using the app
Logbase replied December 7, 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.

February 15, 2022

Sivas support was outstanding. Knew exactly how to implement what I was wanting. Thanks for a great app.

Kiwi Cases
New Zealand
About 1 hour using the app
January 14, 2022

Siva was very helpful. He took a lot of time for me and I felt very comfortable with the support. Good work. Go on with this. Great app!

Goldeimer
Germany
About 1 hour using the app